We are seeking a strategic Account Manager - Life Sciences to drive client success, growth and satisfaction across key accounts, with a strong emphasis on Pharma, Biotech and MedTech clients. Acting as a trusted advisor and engagement architect, you will partner with clients, internal teams and senior leadership to shape account strategies, oversee delivery excellence and ensure long-term business growth. This role demands a strong blend of business acumen, delivery oversight, domain expertise in Life Sciences and leadership — ideal for a results-driven professional who thrives at the intersection of technology, business and customer experience.
Responsibilities
- Act as the primary Account Manager, collaborating closely with clients, internal teams, BU Heads and Sales Leads
- Align with senior Account Management leadership to co-develop and execute account plans for growth, delivery excellence and client satisfaction
- Serve as the engagement architect, defining account strategies and positioning EPAM for success across the Life Sciences value chain (R&D, Clinical, Regulatory, Commercial and Patient Engagement)
- Build and nurture trusted relationships with senior-level client stakeholders and internal executives
- Support clients as a product owner, helping shape product vision, roadmaps and compelling customer value propositions
- Drive revenue growth across assigned accounts and support company financial objectives by achieving revenue and profit targets
- Expand EPAM's footprint within Life Sciences accounts, driving opportunities across digital transformation, data & analytics, clinical platforms, regulatory systems and commercial solutions
- Lead sales/pre-sales activities including opportunity assessments, RFP responses, proposal creation and client presentations
- Demonstrate services through in-person or virtual client sessions and maintain a monthly pipeline, tracking progress and reporting key metrics to leadership
- Partner with program/project management to ensure successful delivery through an integrated delivery model
- Shape and scope engagement models, pricing and delivery strategies aligned to Life Sciences compliance and regulatory requirements
- Ensure smooth transitions from sales to delivery, maintaining accountability for client outcomes and satisfaction
- Monitor performance metrics across large-scale accounts and ensure alignment with business goals
- Stay abreast of market trends, emerging technologies and industry challenges across Life Sciences such as digital health, real-world evidence and pharmacovigilance
- Serve as an expert consultant guiding business transformation, product strategy and innovation initiatives for Life Sciences clients
Requirements
- 18+ years of experience in account management with large enterprise accounts
- Proven record of achieving and exceeding sales and revenue goals
- Expertise in the Pharma, Biotech and MedTech ecosystem including clinical trials, regulatory compliance and pharmacovigilance
- Knowledge of commercial operations and patient-centric solutions
- Understanding of technology platforms, digital transformation and IT services within Life Sciences and healthcare ecosystems
- Capability to operate at both strategic and tactical levels to deliver client and business success
- Skills in team leadership, performance management and cross-functional collaboration
- Proficiency in presentation, negotiation and relationship-building with senior stakeholders
- Competency in problem-solving, critical thinking and solution design
