ACCOUNT MANAGER JOB IN CANADA/AUSTRALIA

Company Description

Stepsmith Immigration Services Pvt Ltd is a leading immigration consultancy that provides expert services to individuals, families, and corporate clients for immigration, work, study, travel, and residency across countries such as Canada, Australia, New Zealand, Germany, and more. Headquartered in Delhi-NCR, Stepsmith is recognized for its comprehensive solutions, including visa and passport processing, foreign exchange, and travel planning. Dedicated to fostering global connections, the company ensures a seamless and memorable experience for its clients. With a strong focus on building lasting relationships, Stepsmith strives to deliver exceptional support throughout the immigration and travel journey.

Role Description

This is a full-time, on-site role for an Account Manager based in CANADA AND AUSTRALIA. The Account Manager will be responsible for managing customer relationships, ensuring client satisfaction, and coordinating end-to-end services. Key responsibilities include overseeing the visa and immigration process, responding to client inquiries, managing client accounts, and liaising with internal teams and external stakeholders. The role also involves achieving set targets, maintaining accurate client records, and staying updated on immigration policies and procedures.

Qualifications

• Client Relationship Management, Account Management, and Customer Service skills
• Strong communication, negotiation, and interpersonal skills
• Problem-solving, organizational, and time management abilities
• Knowledge of visa and immigration processes, including documentation and compliance
• Proficiency in relevant software tools and CRM systems
• Ability to work effectively in a team and a fast-paced environment
• Prior experience in the immigration or consultancy industry is a plus
• Bachelor's degree in Business Administration, Marketing, or a related field is advantageous
• Multilingual abilities will be considered an asset