Role Overview
At Tealbox Digital, this role owns client relationships and commercial accountability for a portfolio of accounts. You will be the primary point of contact for client CFOs, CMOs, and decision-makers, and you will carry the renewal number for the accounts you own.
This is a client-owning role focused on retention, commercial judgment, and quarterly business
reviews. You will not own platform craft or P&L (those sit with the SAS and the CEO), but you will own the relationship, scope, and pricing conversations within set bands, and how the work is communicated to the client.
About Tealbox Digital
Tealbox is a paid media agency working with B2B SaaS and DTC brands. We focus on Meta
Ads, Google Ads, and YouTube, with an emphasis on:
- Measurable outcomes
- Structured decision-making
- Clear written communication
- We operate as a lean, craft-focused team where depth in core platforms is prioritized over breadth.
What You'll Own
1. Client Relationships
- Own day-to-day relationships across a SaaS account, a brand-and-lead account, and a full account
- Be the first person clients call when something is wrong
- Run quarterly business reviews independently
- Manage stakeholder map (CMO, CFO, growth lead, technical contact)
2. Commercial Accountability
- Negotiate scope changes within pricing bands set by the CEO
- Field pricing objections and feature requests
- Recommend price changes; the CEO decides
- Communicate final offers to the client
3. Retention Ownership
- Both anchor accounts must renew
- Track churn risk signals and escalate early
- Plan QBR narrative working backward from the renewal gate
- Maintain a churn-risk view the CEO checks weekly
4. Execution Bridge
- Work with the SAS-II, Exec team, and Analyst on the pod
- Shield the team from client scope creep
- Escalate platform confusion to the CEO
- Be the client's single point of contact for scope and timeline disputes
5. Reporting and Documentation
- Submit 1-page monthly performance summaries per account
- Document all scope and pricing conversations within 24 hours
- Run weekly internal pod syncs
What You Bring to the Table
Account Ownership Experience
- 4–6 years in client-facing, revenue-owning roles
- Managed retainers in the ₹50L–₹2Cr annual range
- Held an account for 2+ years and can explain why the client stayed
Commercial Judgment
- Negotiated pricing or scope before
- Said no to a scope expansion that would erode margin
- Comfortable with CFO-level conversations on ROI
Tech-Client Comfort
- Worked with product-minded or technical clients
- Understands feature requests, product cycles, and how in-house teams prioritize
- Knows how to ask the right question even without technical depth
Platform Literacy
- Reads performance reports and sees the story in the numbers
- Knows the difference between impression share, conversion rate, and cost-per-conversion
- Does not build media plans (that is the SAS's job)
Written Communication
- Documents decisions in clear, simple language
- Sends short, action-oriented follow-up emails
- Can summarize a conversation in five bullets
Compensation
₹15–24L base (including variable)
How We Work
- Decisions are backed by structured thinking, not assumptions
- Written communication is a key part of how we operate
- Roles are clear: AM owns commercial; SAS owns platform; Analyst owns data
- Margins matter — we are bootstrapped
