Account Manager - Higher Ed (US)

Company Description QuestionPro is a leading provider of online survey software used by over 2.5 million users across 40 countries to generate data-driven insights for better decision-making. The platform supports survey creation, distribution, and analysis, as well as polling, tablet-based mobile research, and data visualization. For more than a decade, QuestionPro has delivered reliable and innovative technology to Fortune 100 companies, academic institutions, small businesses, and individual researchers. The company focuses on making research accessible and scalable for organizations of all sizes through intuitive tools and responsive customer support.

Role Description The Account Manager – Higher Ed (US) is a full-time, on-site role based in Pune (5 days office), supporting higher education clients in the United States. This role is responsible for managing a portfolio of academic institution accounts, ensuring successful onboarding, adoption, and ongoing use of QuestionPro's research and survey solutions. Day-to-day activities include building strong relationships with key stakeholders, understanding their research needs, coordinating product demos and training sessions, and proactively identifying opportunities for platform optimization and expansion. The Account Manager will collaborate with internal teams to resolve client issues, support renewals, and drive account growth, while maintaining accurate records of account activity and performance. Regular communication with clients via calls, emails, and virtual meetings is essential to deliver a high level of service and satisfaction.

Qualifications

• Experience in account management or customer success, preferably serving higher education or public sector clients in US/International Market.
• Strong client relationship-building, stakeholder management, and communication skills, with the ability to work across time zones.
• Familiarity with online survey platforms, research workflows, or SaaS products, and the ability to translate technical features into client value.
• Solid organizational, analytical, and problem-solving abilities, including managing multiple accounts and priorities simultaneously.
• Comfort with CRM tools and productivity software for tracking account activity, forecasting, and reporting.
• Bachelor's degree in business, communications, social sciences, or a related field; advanced degree is an advantage.
• Prior experience working with US-based clients or international accounts is highly beneficial.
• Ability to work on-site in Pune Office and collaborate effectively in a cross-functional, global team environment.