Role: Account Manager – Digital & Client Servicing
Experience: 2 to 4 years
Location: Gurugram
Job Summary: We are seeking an Account Manager to manage our client relationships and ensure their satisfaction with our products and services. The ideal candidate should have at least 2-4 years of experience in a client-facing role, excellent communication and interpersonal skills, and the ability to build strong relationships with clients.
Responsibilities:
- Serve as the primary point of contact for clients, providing timely and professional responses to their inquiries and concerns.
- Build and maintain strong relationships with clients to ensure their satisfaction with our products and service.
- Collaborate with internal teams to ensure the timely delivery of projects and to address client issues and concerns.
- Monitor and analyse client feedback to identify areas for improvement and growth.
- Develop and execute innovative social media strategies to increase brand awareness.
- Create compelling content calendars and schedules tailored to each client's target audience, industry trends, and marketing goals.
- Collaborate with internal teams such as creative, account management, and digital marketing to align social media efforts with overall marketing campaigns and objectives.
- Assist in the preparation of client reports and presentations.
- Stay up to date with industry trends and best practices in client servicing and account management.
Requirements:
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- 2-4 years of experience in a client-facing role, preferably in a marketing or advertising agency.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
- Strong problem-solving and analytical skills, with the ability to identify and address client issues and concerns.
- Proven ability to manage multiple projects and priorities in a fast-paced environment.
- Proficiency in Microsoft Office including but not limited to Excel & PowerPoint.
- Knowledge of digital marketing, social media, and online advertising is a plus
