Adobe is seeking a results-drivenAccount Managerto manage and grow strategic customer relationships across our SaaS and digital solutions portfolio. This role is pivotal in driving customer retention, upselling, and cross-selling initiatives. As a trusted advisor, you will partner closely with clients to align Adobes solutions to their business needs, ensuring long-term value realization and sustained revenue growth.
Key Responsibilities
- Serve as theprimary point of contactfor assigned accounts, building strong and trusted client relationships.
- Drivecustomer retentionand ensure timelyrenewalsacross all assigned accounts.
- Identify and executeupselling and cross-sellingopportunities to expand account value.
- Leverage customer insights and data tomaximize adoptionand deliver measurable business impact.
- Collaborate with cross-functional teams (Sales, Marketing, Product, Customer Support) todeliver seamless customer experiences.
- Monitor keySaaS metrics(e.g., CSAT, adoption rate, renewal health) and take proactive steps to mitigate risks.
- Prepare and deliverexecutive-level presentations, business reviews, and solution roadmaps.
- Manage multiple complex accounts simultaneously with ahigh level of organization and autonomy.
- Act as astrategic advisor, deeply understanding client goals and helping translate those into actionable outcomes using Adobe's offerings.
Required Skills & Qualifications
- Minimum6+ yearsof experience inAccount Management, Customer Success, or Renewal Sales, preferably in aSaaS or digital solutionsenvironment.
- Demonstrated track record ofachieving or exceeding revenue targets, particularly tied torenewals and upsell/cross-sellinitiatives.
- Strong understanding ofcustomer lifecycle managementand key performance indicators (e.g., CSAT, churn, product adoption).
- Excellentrelationship-buildingandstakeholder managementskills, with experience working withsenior executives.
- Strongcommercial acumenandanalytical thinkingto uncover account growth opportunities.
- Proficiency in usingCRM systems(e.g., Salesforce) andanalytics/reporting tools.
- Exceptionalverbal and written communication skills, including the ability to deliver compelling presentations.
- Self-starter with aproactive, organized, and collaborativeapproach to account management.
- Bachelors degree required;MBA preferred.
