Account Manager / Client Service Manager

We are looking for a highly driven Account Manager – VMS/MSP Accounts to manage and grow strategic staffing accounts across VMS/MSP programs, System Integrators (SIs), and Implementation Partners. The ideal candidate will own client relationships, drive recruitment delivery, lead high-performing recruiting teams, and ensure operational excellence and compliance.

Job Title: Account Manager – VMS/MSP Accounts (US Staffing)

Location: Chennai / Noida / Remote

Experience: 7–15 Years

Employment Type: Full-time

Time zone : 7:30 pm to 4:30 pm IST

Candidates with hands-on experience managing staffing accounts for major IT services organizations such as TCS, Cognizant (CTS), and HCL Technologies will be given strong preference.

Key Responsibilities

• Manage and grow strategic VMS/MSP accounts while ensuring consistent delivery performance.
• Serve as the primary point of contact for clients, MSP partners, and hiring managers.
• Lead and mentor a team of recruiters to achieve submission, interview, and placement targets.
• Build strong relationships with System Integrators (SIs) and Implementation Partners.
• Prioritize requirements, allocate resources, and monitor recruiter productivity.
• Ensure timely submissions with high-quality candidates while maintaining SLA compliance.
• Conduct regular account reviews, pipeline reviews, and performance tracking.
• Identify new business opportunities within existing accounts.
• Work closely with sales, delivery, and leadership teams to maximize account growth.
• Ensure adherence to client-specific compliance requirements, documentation, and onboarding processes.
• Drive continuous process improvements and recruitment best practices.

Required Skills & Experience

• 7–15 years of experience in US IT Staffing.
• Minimum 3–5 years of experience managing VMS/MSP accounts.
• Proven experience managing staffing programs for TCS, Cognizant (CTS), HCL Technologies, or other large enterprise MSP accounts.
• Experience working with major MSPs including Beeline, Fieldglass, PRO Unlimited, SAP Fieldglass, Wand, or similar VMS platforms.
• Strong understanding of VMS/MSP recruitment lifecycle.
• Experience working with System Integrators (SIs) and Implementation Partners.
• Strong leadership experience managing recruiter teams.
• Excellent stakeholder management and client communication skills.
• Strong knowledge of US staffing, W2 hiring, compliance, onboarding, and documentation.
• Experience in performance reporting, metrics, and account governance.

Themesoft Inc is a global digital transformation and talent solutions partner that helps enterprises modernize technology, scale operations, and build high-performing teams through AI, cloud, and enterprise platforms. Founded in 2004 and headquartered in Coppell, Texas, Themesoft is a Woman-Owned Minority Business Enterprise (MBE) with a strong global presence across the United States, Canada, India, Sri Lanka, and Brazil.

Themesoft Inc is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.