Account Manager / Client Coordinator

Job Title: Account Manager / Client Coordinator

Location: Phase 8B, Mohali | Work from Office

Timing: 6:30 AM – 3:30 PM

Experience: Minimum 1 year of experience

Key Responsibilities

• Manage day-to-day communication with mainly Australia clients.
• Conduct client meetings, calls, and follow-ups.
• Handle client emails, requirements, complaints, and escalations.
• Coordinate with SEO, Ads, design, development, and Content teams.
• Track project deadlines and ensure timely delivery.
• Maintain strong client relationships and manage expectations.
• Prepare clear briefs, meeting notes, and project updates.

Requirements

• Minimum 1 year of experience in Client Management, Account Management, or Client Coordination.
• Experience with overseas clients (Australia, UK, US or Canada preferred).
• Excellent spoken and written English.
• Strong communication, organization, and problem-solving skills.
• Ability to handle multiple clients and deadlines.
• Basic understanding of SEO, Google Ads, social media or website projects.
• Familiarity with CRM/project management tools and AI tools such as ChatGPT is preferred.