Key Responsibilities:
Client Relationship Management & Retention
- Maintain high levels of client satisfaction through regular communication and timely issue resolution
- Build and nurture long-term client relationships to encourage repeat business and enhance loyalty
- Drive CSAT/NPS surveys and implement feedback-driven improvements
Account Growth & Revenue Expansion
- Identify upselling and cross-selling opportunities within existing accounts
- Align client business objectives with company offerings to maximize account potential
- Achieve revenue growth targets through strategic account development
Project Coordination & Timely Delivery
- Ensure timely and accurate project delivery as per client expectations
- Coordinate with internal teams to manage project deliverables efficiently
- Monitor progress and proactively address risks, delays, or bottlenecks
Reporting, Documentation & Compliance
- Maintain clear and updated records of client interactions, meetings, and project details
- Ensure timely submission of reports, trackers, and client updates
- Comply with internal documentation protocols and audit requirements
Strategic Planning & Stakeholder Communication
- Actively participate in quarterly business reviews and strategic account planning
- Share insights from client interactions and industry trends to support decision-making
- Maintain structured and consistent communication with clients and internal stakeholders
KPI Parameters (Total Points: 100):
- Revenue Generation: 20 Points (100%)
- Key Accounts Health: 10 Points (100%)
- Quotation Sent: 10 Points (30 quotations)
- Quotation Converted: 10 Points (12 quotations)
- Client Meetings: 10 Points (10 meetings)
- Sales Pipeline: 10 Points (20 Lakh)
- Payment Collection: 10 Points (100%)
- Profit Margin: 5 Points (>45%)
- Attendance: 5 Points (100%)
- CSAT: 10 Points (95%)
KPI Target: 85%
Requirements:
- Excellent communication skills (verbal and written)
- Strong interpersonal and client management skills
- Proactive problem-solving and project coordination abilities
- Ability to drive revenue growth through strategic account management
- Organized with attention to detail and compliance
- Analytical thinking and market insight contribution
