Account Management - Manager

Key Responsibilities

Account Management & Customer Success

• Own end-to-end customer relationships, ensuring high satisfaction, retention, and engagement.
  
• Track and improve Voice of Customer (VOC) and Net Promoter Score (NPS) metrics.
  
• Proactively manage at-risk (RED) accounts and drive recovery plans.
  
• Lead stakeholder interactions, identify engagement gaps, and strengthen client relationships.
  
• Plan and execute customer engagement initiatives, events, and milestone communications.
  

Program Management Office (PMO) & Delivery Governance

• Drive program delivery excellence, ensuring projects meet quality, timeline, and budget objectives.
  
• Monitor project financials, cost tracking, and profitability.
  
• Ensure adherence to project management best practices, tools, and governance frameworks.
  
• Facilitate audits, track deviations, and ensure timely closure through corrective actions.
  
• Coordinate with cross-functional teams and vendors to ensure seamless execution.
  

Business Enablement & Sales Operations

• Manage CRM systems to ensure data accuracy, pipeline visibility, and reporting consistency.
  
• Support sales forecasting, pipeline tracking, and performance monitoring.
  
• Coordinate quote generation, proposals, order processing, and follow-ups on leads and renewals.
  
• Partner with Account Managers on renewals, upsell opportunities, and retention strategies.
  
• Collaborate with Finance on invoicing, payment tracking, and financial accuracy.
  
• Standardize sales processes, templates, and tools to improve efficiency and scalability.
  

Data Analytics & Power BI

• Design and develop interactive dashboards and reports using Power BI.
  
• Track key metrics including sales performance, conversion rates, customer health, and program KPIs.
  
• Analyze data to identify trends, risks, and opportunities for business growth and operational improvement.
  
• Integrate data from multiple systems (CRM, financials, project tools) into unified dashboards.
  
  

Requirements

• Strong understanding of project management frameworks and customer lifecycle management.
  
• Hands-on experience with Power BI (dashboard creation, data modeling, visualization).
  
• Experience working with CRM tools and sales reporting systems.
  
  

Qualifications

• Bachelor's degree in Engineering, Computer Science, Business, or related field.
  
• MBA / PGDBM (Sales, Marketing, or Operations) preferred.
  

Nucleus is well known for identifying, nurturing, and promoting the internal talent and having long mutually rewarding associations with its performing associates. Our focus programs help our associates to continuously grow based on their capability, performance, and career aspirations.