Account Management Leader

About Spire.AI Spire.AI is a deep-tech talent solutions company at the forefront of leveraging Domain AI and Agentic Copilots to help enterprises autonomously plan, acquire, reskill, deploy, mobilize, retain, and grow their workforce. Its proprietary Large Graph Model (LGM) for Skills featuring over 11 million skill adjacencies across 27 industries powers advanced solutions for wage bill optimization and building talent resilience at enterprise scale. To learn more about our products, solutions, and use cases, please visit: www.spire.ai

Role Summary: We are looking for an experienced Account Management Leader to strategically drive customer retention, value delivery, and long-term relationships with our enterprise clients across multiple geographies. This critical leadership role involves owning client success journeys, fostering deep stakeholder relationships, and ensuring sustained alignment between client expectations and our service delivery.

Key Responsibilities:

Establish, nurture, and sustain trusted and strategic relationships with key decision-makers, stakeholders, and executive sponsors within client organizations.

Serve as the primary advocate for clients within the organization, proactively ensuring their business objectives are understood, prioritized, and consistently met.

Lead comprehensive account planning and management activities, including the execution of strategic Quarterly Business Reviews (QBRs), regular account status meetings, and progress assessments.

Identify, develop, and execute upsell, cross-sell, and contract expansion opportunities by closely understanding client needs and aligning solutions accordingly.

Define, monitor, and report detailed client success metrics and KPIs, ensuring transparency and clear demonstration of ROI, value delivered, and client satisfaction.

Partner closely with implementation, product development, sales, and support teams to facilitate a seamless and high-quality client experience throughout the lifecycle. 2007-2025 Spire Innovations, Inc

Manage and execute contract renewals and expansion negotiations, leveraging strategic insights and maintaining strong renewal rates.

Continuously assess client health, proactively identifying risks or issues, and swiftly addressing client concerns through effective problem-solving and solution-oriented approaches.

Facilitate ongoing client feedback loops, synthesizing insights into actionable improvements for products, services, and internal processes.

Provide detailed internal reporting and strategic insights regarding account status, trends, opportunities, and potential risks, ensuring organizational alignment and proactive responsiveness.

Requirements:

HRTech domain expert

Bachelor's degree in business, Management, Human Resources, or related fields (MBA preferred). 15 years of proven experience managing large enterprise accounts within SaaS, technology consulting, or professional services environments.

Exceptional communication, stakeholder management, negotiation, and problem-solving skills. Demonstrated ability to foster and manage high-level client relationships, influencing key stakeholders effectively.

Prior exposure to HRTech, Talent Management Solutions, or related domains is strongly preferred. Adept at using CRM tools, customer success platforms, and analytics solutions to track client interactions and outcomes.

Strong strategic thinking, analytical skills, and ability to make informed decisions based on data-driven insights.

Flexibility to manage and collaborate with globally distributed teams across different time zones