We are seeking an experienced Account Management Director to lead and optimize our Account Management team.
This leadership role will focus on driving customer success and revenue growth, ensuring long-term customer retention, and enhancing overall account health. The ideal candidate will possess a track record of exceeding expansion and retention targets within a fast-paced startup or SaaS company.
As the Account Management Director, you will develop and implement strategies, foster a culture of continuous improvement, and collaborate cross-functionally to enhance customer engagement and satisfaction.
Responsibilities
- Lead the Account Management team with a customer-centric approach, prioritizing customer success and growth
- Develop and execute proactive customer retention and expansion strategies
- Analyze customer experience and health metrics, identifying key indicators and trends
- Educate and influence peers and the team on marketplace dynamics and successful strategies
- Contribute to the development of new product and service offerings based on customer needs
- Maximize the effectiveness of Account Management tools and resources
- Act as an escalation point for complex negotiations, optimizing deal structures
- Promote a positive, diverse, and inclusive corporate culture aligned with company value
This job is provided by Shine.com
