ACCOUNT MANAGEMENT, ASSISTANT MANAGER

The Assistant Manager/ Manager, Account Management is responsible for the leadership, governance, performance and development of the Account Management in Singapore. The role oversees customer relationships, operational performance, service delivery, account profitability, customer retention, employee engagement and continuous improvement for DART.

The AM/M is responsible for allday-to-day operations strategy and management, as well as to support Company's long and short term plans.

More specifically, the duties and responsibilities of the AM/M include the following:

1. Develop, review and refinement of strong relationship with clients.

2. Ensure day to day operations and account management activities are smoothly handled through regular follow ups with the team and engage directly as needed:

. Execution of all the Air/sea/truck/cross border shipments

. Monitoring of each and every shipment without fail

. Clients kept posted on the status of each shipment

. Liaising closely with overseas agents, carriers and vendors/truckers to ensure shipments are in good hand and uplifted as scheduled

. Costis well monitored and negotiated

. Respective job files are completed timely and accurately

. Ontime billing and uploading into systems

. Accrual of cost accurately and timely

. As needed to quote and negotiate with vendors and clients to win business/RFQ

3. Client Management, in line with Vertical Lead where applicable

. Review SOPs regularly and keep it up to date.

. Review, understand customers KPI requirement, facilitate implementation and ensure compliance

. Manage customers expectation through regular review and KPI measurements internally

. Monthlyor quarterly business review with Key Accounts together with Vertical Lead, where applicable

4. Ensure all inventory are well maintained and moved within agreed time lines

5. Ensure revenue growth is achieved in a responsible and profitable manner, both organically and/or through possible acquisitions

. Facilitating all shipments profitably

. Sourcing for competitive rates

6. Ensure the efficient utilization of Company's resources in order to achieve the overall objectives

7. Motivate a high performance, innovative and results driven team.

. Staff development and performance appraisal

8. Assess the principal risks of the Company and ensure that these risks are being monitored and managed

9. Ensure effective internal controls and management information systems are in place

10. Ensure compliance to the Company work procedures to enable it to conduct its activities both lawfully and ethically

11. Keep abreast of market trends, external and internal factors that may affect the Company and implement processes and systems to ensure that management of the Company is adequately informed

12. Abide by specific internally established control systems and authorities lead

by personal example and encourage all employees to conduct their activities ethically in accordance with all applicable laws and the Company's standards and policies.

13. Continuous Operations & Service Improvements and Excellence

14. Taking lead of QHSE and Security Committee, communicate and recommend necessary safety measures

15. Practicing and maintaining 5S, Kaizen and LEAN concept

Skills Required:

. Forward Thinking: ability to plan for the future, ability to identify trends and stay ahead of the competitive landscape.

. Entrepreneur mind set, and always seek ways to improve profitability and operational excellence

. Tolerance for ambiguity: ability to perform effectively in a complex and competitive environment and therefore a readiness for the possible change in business dynamics including the ability to take calculated risks and pursue new opportunities.

. Adaptability in execution: possesses a bias towards execution and at the same time is able to adapt and respond to the changing environment.

. Agility in decision making: being open to evaluate inputs from others and make decisions based on available information.

. Ability to lead and develop great teams: A people person with high level of EQ working with and developing a winning team. The ability to attract great people is critical, but being able to cultivate a positive culture with a happy work force is also key.

. Listening and communicating effectively: Be open to listening, respect others opinion whilst and the same time being able to communicate effectively throughout all levels of the organization

Negotiation abilities: the ability of negotiate effective deals across a variety of contexts these abilities encompass skills such as communication, persuasion and influencing, planning, teamwork etc.