Location: Bengaluru
Work mode: remote
Type: full time
Experience: 4–7 years
Required skills: US Sales & Account Management, Sales Pipeline Management, Key Account Management, Customer Success, Stakeholder Management, Business Development, Process Improvement, Reporting & Documentation, Ownership & Problem Solving.
VisioGen is a human-verified AI patient communication platform built for ophthalmology practices. The platform combines AI-assisted patient communication with clinical oversight to improve patient engagement, consultation outcomes, and the overall patient journey.
As part of the VisioGen team, you will work closely with sales, customer success, product, operations, and other cross-functional stakeholders to move opportunities forward and ensure strong account management. The role requires someone who can take ownership of business objectives, understand customer requirements, maintain accurate pipeline and account documentation, identify opportunities for process improvement, and contribute directly to customer success and business growth.
What you'll do
- Drive the US sales pipeline for ZEISS VisioGen and ensure opportunities are actively progressed against defined business objectives.
- Manage and nurture key customer accounts, ensuring consistent engagement and supporting long-term customer success.
- Track and deliver role-specific KPIs, providing visibility into pipeline progress, account performance, and business outcomes.
- Work closely with US customers to understand their requirements, challenges, and expectations around the VisioGen platform.
- Coordinate with Sales, Product, Customer Success, Operations, and other cross-functional teams to move customer opportunities and requirements forward.
- Maintain accurate sales pipeline, account, customer, and business documentation and ensure timely reporting to relevant stakeholders.
- Identify bottlenecks in the sales and account management process and recommend practical improvements to improve execution.
- Support the adoption and growth of ZEISS VisioGen across relevant US customer accounts and opportunities.
- Take ownership of customer and internal follow-ups, ensuring actions are clearly tracked and closed within agreed timelines.
- Contribute to business growth and customer success by identifying opportunities, strengthening account relationships, and continuously improving operational processes.
What we're looking for
- Bachelor's degree in a relevant discipline with relevant professional experience.
- Experience in US-focused sales, account management, business development, customer success, or a similar customer-facing function.
- Demonstrated experience in managing and progressing a sales pipeline, from opportunity identification through follow-up and conversion.
- Experience managing key accounts and customer relationships, with a strong focus on retention, engagement, and customer success.
- Ability to understand customer requirements and translate them into actionable business and operational priorities.
- Experience working with cross-functional teams including Sales, Product, Operations, Customer Success, and other stakeholders.
- Strong understanding of KPIs, pipeline tracking, account performance, reporting, and business objectives.
- Ability to identify operational gaps and contribute to process improvement and operational excellence.
- Strong documentation and reporting skills, with the ability to maintain accurate account, pipeline, and business records.
- Strong communication and stakeholder management skills, particularly when working with customers and internal leadership.
- Demonstrated ownership and ability to independently manage priorities, follow-ups, and deliverables.
- Experience in healthcare, SaaS, digital health, AI-enabled products, or technology-led customer solutions would be an advantage.
