Account Executive – IT Staff Augmentation

Job Overview

We are looking for a proactive and detail-oriented Account Executive – Staff Augmentation for our client to manage and nurture existing client accounts. The role focuses on client relationship management, resource onboarding, internal coordination, vendor coordination, and ensuring a smooth customer experience throughout the engagement lifecycle.

Essential Qualifications

• Bachelor's degree in any discipline.
• 2–3 years of experience in Account Management, Customer Success, Operations, HR Operations, Recruitment, Staffing, or IT Services.

Key Skills

• Client Relationship Management
• Account Management
• Staff Augmentation
• Stakeholder Management
• Resource Onboarding
• Vendor Coordination
• Communication Skills
• Documentation
• Operations Coordination

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain long-term relationships with existing clients.
• Conduct regular follow-ups to monitor resource performance and client satisfaction.
• Coordinate end-to-end onboarding of deployed resources.
• Work closely with HR, Recruitment, Finance, and Technical teams for smooth onboarding.
• Coordinate with external vendors and internal recruiters regarding deployment updates.
• Ensure timely completion of onboarding documents, approvals, and compliance requirements.
• Track deployments, renewals, resource extensions, and account activities.
• Maintain accurate CRM records and account documentation.
• Prepare weekly and monthly account status reports.
• Gather client feedback and identify future staffing opportunities.
• Ensure high client satisfaction through timely issue resolution and proactive communication.

Required Qualifications

• Experience in IT Staffing or Staff Augmentation is preferred.
• Strong communication and stakeholder management skills.
• Proficiency in Microsoft Excel, Google Workspace, and CRM tools.
• Excellent organizational, coordination, and multitasking abilities.
• Ability to work independently in a fast-paced environment.

Working Schedule

• Working Hours: 10:00 AM – 7:00 PM
• Working Days: 5 days a week + 1st & 3rd Saturdays working

Benefits

• Medical Insurance
• Provident Fund (PF)
• Quarterly team parties
• Annual outings/trips
• Regular leadership check-ins for growth and feedback
• Recognition awards
• Team engagement activities