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Job Description
About BIK.ai and Manifest AI
We are building the best automation company for retail and ecommerce brands. Our mission: increase Earth's GMV.
- Manifest AI is an agentic builder platform (Agent Studio) that lets brands build their own AI agents without code, across storefront, WhatsApp, Instagram, email and post-purchase. 500+ brands run on it.
- BIK.ai is a full-stack CRM for D2C brands: helpdesk, marketing automation and an AI agent builder in one.
We went from zero to $7M ARR in about three years. We are backed by Y Combinator and Peak XV (formerly Sequoia India), with leadership in New York and the core team in India.
What we look for in everyone: ownership without being asked, speed, comfort with ambiguity, and a bias for measurable customer outcomes over activity.
Job Summary
Location - Mumbai / Bengaluru / Delhi NCR, with travel to customer offices
About the Role
You win India's largest D2C and retail brands for BIK and Manifest AI, running full-cycle enterprise deals from first meeting to signed contract.
Key Responsibilities
- Own a named list of enterprise brands (large D2C, omnichannel retail, marketplaces-plus-D2C) and build pipeline into them.
- Run the full cycle: discovery, multi-stakeholder mapping (CMO, CX head, CTO, procurement), demos, pilots, commercials and close.
- Sell outcomes, not features: automation rate, cost per resolution, repeat revenue on WhatsApp, influenced revenue.
- Use our free CX audit and paid pilots to land accounts, then convert pilots into annual contracts.
- Work with solutions and pre-sales on scoping, security reviews and custom agent proposals.
- Build relationships with agencies, Shopify and platform partners, and system integrators that influence enterprise buyers.
- Forecast accurately in HubSpot every week.
What we are looking for
- 5-8 years in B2B SaaS sales, with a track record of closing six- and seven-figure INR enterprise deals.
- Existing network among India's D2C, retail or ecommerce leadership.
- Experience with long, multi-stakeholder sales cycles and procurement.
- Strong understanding of CX, marketing automation or WhatsApp commerce in India.
- Comfortable presenting to CXOs and negotiating commercials independently.
- Quota-carrying history with numbers you can share (quota, attainment, average deal size).
Nice to have
- Familiarity with a structured sales methodology (MEDDICC or similar).
- Experience selling in a competitive B2B SaaS landscape, particularly across CX, marketing automation, conversational AI, or customer engagement platforms.
Success Metrics: First 6 Months
- Qualified enterprise pipeline built.
- Pilots started and pilot-to-annual conversion rate.
- New enterprise ARR closed against quota.
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Key Skills
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