Role Overview
The core of this role is end-to-end account and project management, executed with a digital-first mindset at every step. You will own accounts from briefing to delivery, ensuring strategic thinking, flawless coordination, clear communication, and top-tier digital execution. You are the engine that keeps brands moving.
As the primary person of contact, you will partner with clients daily, present deliverables with confidence, and champion smart, fast, innovative solutions powered by agency collaboration, analytics, and deep digitalexpertise.
Key Responsibilities
Client Management
- Lead client relationships with brand and digital-first POV
- Understand and shape brand requirements across social media, performance, content, influencers, and integrated campaigns
- Translate marketing needs into crisp, actionable, insight-led briefs
- Create clearMoMs, SOWs, estimates, timelines, and approval frameworks
- Drive and track approvals for budgets, creative routes, content plans, and execution calendars
- Conduct competition analysis, market trend studies, audience research, and digital behaviour tracking
- Present findings, insights, and recommendations that inform smarter digital content and media decisions
Agency Collaboration & Delivery
- Own project workflows fromkickoffto final delivery
- Lead and manage content, creative, media, influencer, analytics, and production teams
- Review every output for quality, relevance, and accuracy before client presentation
- Ensure deliverables land on time, on strategy, and optimised for platform-first impact
- Manage and protect scope, balancing expectations with resources, timelines, and feasibility
- Keep internal stakeholders informed of client updates, risks, wins, and learnings
- Take charge of new opportunities and special projects proactively
Required Skills & Experience:
Must-Have
- 1-2 years of experience in account management or client servicing at a digital or integrated advertising agency
- Strong hands-on experience managing social media campaigns, digital-first launches, and integrated brand work
- Deep understanding of Meta (Facebook + Instagram), content workflows, audience insights, influencers, ORM, dashboarding, and analytics
- Proven experience working with influencer campaigns, content partnerships, and creator-led initiatives
- Expertisein delivering clear, structured communication - from briefs to presentations to cross-functional alignment
- Highly organised with the ability to manage multiple work streams simultaneously
Tools & Platforms
- Microsoft Office Suite PowerPoint, Excel, Word (expert in presentation and reporting)
- AI Productivity Tools for ideation, trend analysis, planning, and optimisation
Mindset & Behaviour
- Digital native you think in platforms, formats, and communities
- Fast, curious, data-backed, and creative in problem solving
- Obsessed with internet culture, trends, platform behaviour, and content evolution
- Resourceful, proactive, and solution-driven
- Strong senseof ownership and attention to detail
- Passionate about building brands through engagement, innovation, community-building, and digital impact
Education
- Bachelor's/Master's degree in Marketing, Advertising, Communication, DigitalMediaor equivalent experience
