Account Director

About the Role

We're looking for an Account Director who thinks beyond the brief and owns the business. Someone who can build strong client partnerships, drive revenue growth, identify new opportunities, and lead teams to deliver impactful work.

You will be responsible for the overall health, growth, and commercial success of the client portfolio.

Key Responsibilities

1. Business Growth & Revenue

• Drive portfolio revenue, profitability, and overall commercial performance.
• Identify and convert new business opportunities, ad hoc campaigns, upselling, and cross-selling opportunities.
• Lead high-value pitches, proposals, and commercial negotiations.
• Explore opportunities across existing clients, brands, and SNS service offerings.

2. Client Relationship Management

• Own senior-level client relationships and strengthen long-term partnerships.
• Lead strategic conversations, resolve escalations, and ensure client satisfaction.
• Identify client needs and translate them into business opportunities for SNS.
• Monitor account health and proactively address risks to client retention.

3. Team Leadership & Development

• Guide and mentor Group Account Managers (GAMs) and Account Managers (AMs).
• Review account performance, growth pipelines, and team priorities.
• Support teams in navigating complex briefs, client challenges, and business opportunities.
• Foster accountability, collaboration, and a solution-oriented approach across teams.

4. Delivery & Account Excellence

• Ensure high standards of campaign execution, delivery quality, and client servicing.
• Oversee portfolio priorities, resource alignment, and timely delivery of key projects.
• Collaborate with creative, strategy, production, and other internal teams to deliver effective solutions.
• Ensure client expectations, campaign objectives, and commercial commitments remain aligned.

Key Performance Areas (KPAs)

• Portfolio revenue growth and profitability.
• New business acquisition and conversion of pitches.
• Upselling and cross-selling revenue from existing clients.
• Client retention, relationship strength, and account health.
• Campaign delivery quality and client satisfaction.
• Team performance, leadership, and development.

What We're Looking For

• 6–9 years of experience in client servicing, account management, or business leadership within a creative, advertising, or digital marketing agency.
• Proven experience in managing large client portfolios and driving business growth.
• Strong commercial acumen, negotiation skills, and pitch leadership experience.
• Ability to build trusted relationships with senior client stakeholders.
• Experience leading and mentoring account management teams.
• Strong strategic thinking, problem-solving, and stakeholder management skills.