Account Director - Integrated PR & Digital

About the Company:

Our client is a leading full-service public relations and communications firm with a strong presence across India. The organisation works with businesses across diverse industries, including major corporations, financial institutions, trade bodies, start-ups, and emerging enterprises.

With extensive experience in managing complex and high-impact PR campaigns, the company is recognised for its strategic communications expertise, innovative approach, and ability to deliver results in challenging environments. It is also part of a global network of independent public relations firms, enabling it to combine local market knowledge with international reach.

Role Summary:

We are looking for strong client servicing and account management experience, ability to create client servicing excellence for integrated reputation mandates – which includes – planning and execution of traditional media relations, ability to manage reputation in search, communities, forums, social media, etc. Able to manage and support clients during reputation-sensitive situations.

Key Responsibilities:

• Lead end-to-end integrated PR and digital communication mandates across multiple client accounts.
• Develop PR and digital strategies, communication narratives, content plans and campaigns aligned with client objectives.
• Drive media relations, thought leadership, corporate storytelling and brand reputation initiatives.
• Oversee digital communication across social media and relevant online platforms, ensuring consistency in messaging and brand positioning.
• Manage senior client relationships, account reviews, strategic presentations and day-today account delivery.
• Identify emerging news, trends and conversations and translate them into relevant communication opportunities.
• Coordinate with digital, social, content, creative and PR teams to deliver integrated campaigns.
• Track campaign performance and provide strategic recommendations to clients.
• Support clients on crisis and reputation-sensitive situations, including monitoring, response planning and communication.
• Lead and mentor account teams while ensuring quality, timelines and commercial delivery.
• Identify opportunities for account growth and expansion of client mandates.

Skills & Experience:

• 8–12 years of experience in PR, Integrated Communications, Digital Communications or Reputation Management, preferably in an agency environment.
• Strong experience in account management, client servicing, PR and digital communication.
• Strong understanding of digital platforms, social media, content and emerging trends.
• Proven ability to manage senior stakeholders and multiple client mandates.
• Exposure to crisis communication and reputation management is preferred.