Account Director

Key Areas of Responsibility:

• Support the Business Director with business growth
• Act as point of contact for escalation for the client/agency and internal teams, resolving problems quickly and communicating effectively
• Work closely with Business Director on P&L, forecast, budgeting
• Have financial responsibilities, including preparing cost estimates, signing off their cost estimates.
• Develop a deep understanding of the contractual obligations, commercial arrangements and SLAs
• Build relationships with key stakeholders, manage perceptions and expectations
• Liaise with Print Production/Broadcast team on specified client requirements and resolve client issues/complaints to the satisfaction of main stakeholders
• Understand how client, agency, and Hogarth relationships interact
• Proven ability to make informed decisions and problem-solve based on sound knowledge
• Resilience in working under pressure and adhering to tight deadlines

Requirements:

• Knowledge from working in a TV, print, or digital production role is preferred
• Experience budgeting and forecasting
• Focus on continuous improvements, delivering excellent quality and high levels of customer service
• Agency experience managing international clients in multiple markets with multiple stakeholders
• Understanding of financial compliance procedures
• Experience of running an account team including resource planning
• Sound technical understanding of client requirements
• Commercial acumen
• Negotiation skills
• Prior people management experience
• Problem solver
• Good networking skills