Account Director

Job Description – Account Director

Experience Required

4-6 years of experience in Healthcare Marketing, Advertising, Agency Account Management, or a related field.

Role Purpose

The Account Director serves as the primary client partner for key accounts, ensuring strong client relationships, business growth, seamless project delivery, and overall account profitability. The role acts as the strategic bridge between clients and internal teams.

Key Responsibilities

· Serve as the single point of contact for assigned client accounts and maintain strong, long-term relationships.

· Understand client business objectives and provide strategic marketing and communication solutions.

· Oversee account performance, ensuring timely delivery of projects and high-quality execution.

· Develop and manage account budgets, commercial agreements, and payment processes.

· Prepare and review creative briefs, ensuring clear communication between clients and internal teams.

· Lead conflict resolutions and proactively address client concerns to maintain satisfaction.

· Manage contract renewals and identify opportunities for account growth, upselling, and cross-selling.

· Ensure quality control across all deliverables and maintain agency standards.

· Act as the subject matter expert for assigned brands and provide strategic guidance to internal teams.

Key Skills

· Client Relationship Management

· Strategic Account Management

· Healthcare Marketing Knowledge

· Commercial and Budget Management

· Negotiation and Conflict Resolution

· Project Management

· Presentation and Communication Skills

· Business Development & Account Growth

Key Success Measures

· Client retention and renewal rate

· Account revenue growth

· Client satisfaction score

· On-time project delivery

· Account profitability

· Number of new business opportunities generated within existing accounts