Job Description
Job Summary – Account Delivery Management
- Account delivery manager who has managed onsite and offshore delivery teams. Should have good experience in a Remote Infra / Application Support only. If external, preferably a Tier 1 company
- End to End Hands-on experience and understanding from Deal Solutioning to Delivery
Years of experience needed –
Minimum of 15+ year's out of which at least 10+ years of IT Infrastructure Operations/ Datacenter Operations & Management
Technical Skills:
- Required Skills
- Good understanding of ITIL concepts and certified in Incident Problem and change methodology
- Unix , Windows in the virtualized environment, Logical understanding of Network infrastructure in datacenter domain
- Clear understanding of incident lifecycle management hosted in the datacenter environment.
- Good understanding of Tools deployed to manage the datacenter Management (Client owned /Service provider owned tools delivery platform)
- In depth knowledge in Managing the datacenter technologies and Service improvement plans
- Understand the automation and transformation lever to drive the delivery SME's
- Desired Skills
- Cloud transformation
- Virtualization Concepts
- Data Analysis & Automation Concepts (Scripting / Tool Driven)
- Minimum of 15 year's out of which atleast 10+ years of IT Infrastructure Operations/ Datacenter Operations & Management
- Strong Techno-operational/ Business Orientation and Cost Sensitive with ability to balance decisions between Automation and People & Infrastructure Availability.
- Strong Leadership/ Team Building/ Decision Making attribute
- Previous experience in handling the Technical team with people Manager role
- Demonstrated success in creating a delivery organization using Enterprise IT Systems Management Tools & managing it either for a F-500 company or for a leading IT Service Company
- Expertise in Defining Process and ensure the implementation within the Service Delivery
- Explicit knowledge of client Service Level Agreement, Delivery floor KPI measurement, defining the run books relevant to Infrastructure delivery, client delivery reviews
- Organization; exposure to ITIL Best Practices is necessary
- Previous experience in handling any Global Banking client with an adequate knowledge of Banking client security compliances, experience in handling Infrastructure delivery ( Production & Non production) linked to client business critical applications in a high secured Off-shore delivery centers
- Open to Intensive Travel both inbound and out bound
Certifications Needed:
- ITIL, any Technical Certification
