Define, roll out, and oversee delivery strategy and operating model across the entire program scope in partnership with the client and account leadership
Define and implement key performance indicators (KPIs) and metrics in partnership with client and account leadership
Drive accountability for people and performance management, organizational and process compliance, and change management success
Qualifications:
15+ years in IT or Applications Development, preferably with relevant experience within consulting, managed services, or professional services
8+ years of experience with managing scalable operations at large, complex organizations, preferably within the hi-tech sector
Track record of leading organizations through growth and strategic transformation
Experience managing on-site and offshore teams to deliver IT services 24x7
Experience uncovering insights that will help drive quality and speed to impact
Experience implementing automation and AI to support scale and improve outcomes
Experience with P&L ownership
Experience leading organizations of at least 250 employees
Expertise within ITSM, SDLC, and product management best practices
Software engineering or technology consulting background preferred
Executive-level communication skillset and presence
Strong understanding of data analytics and being able to use data to recognize trends or improvement opportunities
The ability to characterize the work the team is delivering, the value they are providing, and the challenges they are facing in data (i.e., metrics)
