Account Delivery Manager

Business Background:

The TEKsystems Delivery Account Manager is a critical role within the Emerging & Enterprise Accounts, delivering the execution of day-to-day activities for one or more services engagements. A successful Delivery Manager possesses skill sets for managing people, processes, and technology.

This delivery role interfaces with multiple layers of our client's technology and business management to identify, position and ultimately be awarded opportunities to deliver business outcomes, and interfaces with current technical consultants on performance management and capability uplift.

This role is tightly coupled with both the delivery leaders, account management team and Field Support Group (FSG) team and shall have the capability to work with client key stakeholders and leadership team.

Primary Responsibilities - Key Responsibilities

• Work with internal sourcing team to receive continuous pipelining of resources across specialization with deep understanding of client's needs and leveraging existing resources and capability.

• Conduct the end-to-end recruitment process through a detailed understanding of and consistently applying each step of the process, presenting as a role model to others.

• Interaction is with senior management levels at a client and/or within Delivery, involving negotiating or influencing on significant matters.

• Should have latitude in decision-making and determination of objectives and approaches to critical assignments.

• Manage client accounts to ensure the successful continuation of the relationship by sharing relevant industry information, making sure all requirements are met and any opportunities are followed up.

. Must have aspirational leadership focus, able to demonstrate where and how teams were built and lead. Manage and monitor internal applicant tracking system, ensuring that all candidates and applicants are properly tracked and have a disposition reason. Consulting, advising & partnering with hiring managers on the selection of candidates throughout the end-to-end process, e.g., CV review, interview feedback, etc. ensuring best fit for the role.

Must have strong business and information technology acumen with the ability to communicate capabilities, gather and assess client requirements, and communicate with team members, and clients. Action oriented, result driven, multi-task ability, with strong work ethics to deal with uncertainty and ambiguity. Analyse staffing trends and results for continuous improvement of our strategies and processes.