Account Coordinator

Company Description iOPEX Technologies is a new-generation agentic AI and automation-led enterprise transformation partner headquartered in San Jose, California. Operating at the intersection of enterprise operations, agentic AI, and intelligent automation, the company delivers Intelligence as a Service to help organizations realize measurable business outcomes. Over 70 global brands trust iOPEX as a strategic partner to turn AI capabilities into scalable results. By embedding intelligence directly into workflows, iOPEX helps clients accelerate transformation without lengthy consulting cycles. More information is available at www.iopex.com.

Position Overview:

We are seeking a detail-oriented, highly organized Account / Campaign Coordinator to join our Retail Media Operations team. In this role, you will serve as the engine powering end-to-end coordination for multi-channel advertising campaigns across digital and physical retail environments.

You will work directly with CPG brands, agency partners, sales leads, and internal cross-functional teams on omnichannel campaigns—spanning Onsite, Offsite, In-Store, Print, and Event channels.

Key Responsibilities:

Coordination with multiple stakeholders and serve as the primary operational contact for campaign intake, collecting creative briefs, target SKU lists, assets, and tracking links from brand/agency partners.

Manage production schedules and asset delivery timelines across five key channels:

Onsite: Display banners

Offsite: Audience segment delivery for programmatic, social, and CTV channels.

In-Store: Flight schedules for digital out-of-home (DOOH) screens and smart cart placements.

Print: Artwork approvals and production coordination for weekly circulars and direct mailers.

Events: Logistics, inventory sync, and collateral distribution for in-store activations and brand pop-ups.

Quality Assurance & Compliance:

QA all incoming creative assets against retail co-branding guidelines, legal restrictions, and technical specifications.

Verify landing page URLs, SKU mapping, and inventory levels prior to campaign go-live.

Ensure physical print proofs and event materials receive final sign-off within lead time windows.

Verify campaign activation and rendering across devices, capture proof screenshots, and share them with the CSM or supplier.

Flight Monitoring & Operations:

Track daily campaign pacing across all active channels to eliminate under- or over-spending.

Flag performance anomalies or inventory bottlenecks early and coordinate mid-flight optimizations with Account Managers.

Maintain central project tracking boards (Jira/Asana) to provide full visibility into campaign status across stakeholders.

Qualifications & Requirements

Experience: 2-3 years of experience in digital ad operations, campaign management, or account coordination at an agency, publisher, or Retail Media Network.

Ad Tech Knowledge: Familiarity with retail media platforms (e.g., Criteo, CitrusAd, Skai, Zitcha), Google Ad Manager, or major DSPs/SSPs.

Project Management: Proficiency with workflow management platforms (Asana, Monday.com, Jira, or Salesforce).

Data Literacy: Intermediate Excel/Google Sheets skills (Pivot Tables, VLOOKUP/XLOOKUP, data formatting) for reporting and audits.

Communication: Exceptional written and verbal communication skills; comfortable coordinating across sales, vendor, and technical teams.

Attention to Detail: High precision in reviewing technical specs, schedules, and numerical data across simultaneous active projects.