Accordion India - Director Networking

Job description

Company Overview (Accordion | The Leader in Private Equity Consulting | Office of the CFO)

There's a better way to work in finance—and more specifically, a better way to unlock value potential in private equity-backed portfolio companies. Working at the intersection of sponsors and management teams across every stage of the investment lifecycle, our team provides hands-on, execution-oriented support to elevate the office of the CFO.

So, what does it mean to work at Accordion It means joining 1,000+ finance & technology experts in a high-growth, agile, and entrepreneurial environment while changing the way portfolio companies drive value. It also means making your mark on Accordion's future—by embracing a culture rooted in collaboration and a firm-wide commitment to building something great, together.

Accordion is headquartered in New York City with 10 offices worldwide, including the India office based out of Hyderabad. Join us and make your mark on our company.

Role Overview:

This role is a part of our global Accordion group. The responsibilities and nature of critical deliverables for this role will be spanning across geographies (currently India, U.S & U.K) with operations based out of our India office in Hyderabad.

The Director – Networking & Cloud drives day‑to‑day operations for the onsite Hyderabad infrastructure team across network, cloud, and systems, and partners closely with US counterparts for global delivery. This role owns ticket governance and SLAs/SLOs, enforces ITIL change practices, ensures documentation currency, and coordinates with vendors to deliver reliable, performant, and secure services spanning campus/branch networks, hybrid cloud, and server platforms

Location: Hyderabad, Telangana

What You'll Do

• Operate and improve daily services across network, cloud, and systems; own ticket triage, backlog hygiene, and SLA/SLO definitions, with transparent reporting and clear escalation paths.
• Run ticket reviews and service metrics checks; ensure timely handoffs with US teams for incidents, problems, and changes.
• Follow ITIL‑aligned practices for incident, problem, and change; participate in CAB, maintain the change calendar, produce RCAs, and land durable fixes.
• Keep documentation current: enforce a documentation operating rhythm—runbooks, diagrams, inventories, and recovery procedures—and require documentation updates as part of the definition of done for incidents/changes.
• Network operations (preferred stack): manage secure, reliable Meraki campus/branch networking (routing/switching/wireless), internet edge, VPNs, and segmentation; implement actionable monitoring/alerting and performance baselines.
• Cloud and systems operations help administer hybrid workloads in Azure and AWS; manage Windows/Linux servers and Hyper‑V; coordinate patching, backup/recovery (RPO/RTO targets), and health dashboards.
• Compliance collaboration: support control implementation and evidence collection for SOC 2, HIPAA, and ISO 27001; partner with Security/Governance on audits and continuous improvement.
• Vendor coordination and office build‑outs: engage vendors for network/AV/datacom; lead in‑region execution and validation for office build‑outs to firm standards.
• Project delivery: scope, plan, and deliver infrastructure initiatives (e.g., network changes, platform upgrades, cloud deployments) with timelines, risk tracking, and stakeholder updates; manage maintenance windows and cutovers.

Ideally, You Should Have

• 7+ years in infrastructure roles spanning network, cloud, and systems, with 2+ years in a senior role acting as an escalation point, mentoring junior employees, or running operational teams.
• Broad familiarity across Azure, Meraki, Hyper‑V, and AWS; strong troubleshooting across layers 2–7; scripting/automation experience (PowerShell and/or Python) preferred.
• Experience defining and operating to SLAs/SLOs, managing ticket queues, and communicating service metrics to stakeholders.
• ITIL incident/problem/change discipline, including RCAs and change controls.
• Familiarity with compliance frameworks: SOC 2, HIPAA, ISO 27001; able to translate control requirements into operational practices and documentation.
• Excellent written and verbal communication; comfortable collaborating across India and US time zones and presenting operational status and risks succinctly.
• Outcome‑oriented, decisive in escalations, and calm under pressure.
• Collaborative and transparent, with strong handoff habits and stakeholder communication.
• Documentation‑ and metrics‑driven, using runbooks, diagrams, and KPIs/SLOs to reduce toil and improve reliability.

Why Explore a Career at Accordion:

A Culture of Impact & Excellence

• A culture of merit & recognition: Thrive in a meritocratic, high-growth environment with semi-annual performance and promotion cycles.
• Multi - dimensional exposure: Navigate complex, high-stakes workstreams across diverse industries and domains. At Accordion, you will engage with varied intellectual challenges that keep your perspective sharp, and your curiosity fuelled.
• Entrepreneurial environment: Exercise the intellectual freedom to make definitive decisions and the autonomy to own their outcomes. We reward initiative, encouraging you to expand your influence and assume larger responsibilities.
• Collaborative vitality: Experience a non-bureaucratic, high-energy culture alongside high-calibre peers. Our environment is designed to challenge your thinking and accelerate your growth through shared expertise and collective ambition.

Our Commitment to Your Well-being

We believe that our collective success is rooted in the personal well-being and growth of our people. We have curated a suite of benefits designed to support you and your family's health, celebrate your milestones, and empower your professional journey.

• Comprehensive health & security: We provide fully covered Health and Group Term Life Insurance for you, with health insurance coverage extending to your immediate family.
• Care on your terms: Access expert medical guidance through on-site health camps or our integrated tele-health services. This ecosystem includes free professional consultations alongside discounted healthcare services including dental and vision care.
• Integrated family support: We support working parents with a fully sponsored, premium on-site Day Care facility.
• Empowering leave structures: Our robust leave policy is an intentional commitment to work-life integration, featuring dedicated maternity and parental support designed to help new parents through life's major transitions.
• A culture of recognition: We believe every breakthrough deserves an audience. Through our dedicated rewards platform, we pause to celebrate both your professional triumphs and your most meaningful personal milestones.
• Architecting your growth: Thrive in a positive & transparent environment designed for the continuous evolution of your craft. We provide the infrastructure - through learning programs and engagement initiatives - to bridge the gap between your personal aspirations and professional mastery.