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Job Description
Make your mark improving customer experiences by embedding accessibility into every release while growing your expertise in a collaborative team.
As an Accessibility Associate within the Corporate Sector Digital Accessibility team, you provide expert guidance across the full product lifecycle to help teams deliver inclusive digital experiences. You collaborate in an agile environment to ensure accessibility requirements are incorporated into design, content, development, testing, release, and ongoing maintenance. You validate that customer-facing digital products and channels align with accessibility standards, relevant regulations, and internal policies.
Job Responsibilities:
- Provide accessibility guidance across the entire product lifecycle, partnering with product owners, designers, engineers, and business stakeholders
- Embed accessibility requirements into design, content, development, testing, release, and ongoing maintenance activities
- Apply accessibility standards and best practices across digital properties and customer-facing channels to support compliance with regulations and internal policies
- Triage accessibility defects by supporting identification, prioritisation, and resolution planning across teams
- Diagnose root causes of customer-reported accessibility issues or concerns and recommend practical remediation approaches
- Strengthen stakeholder alignment for digital accessibility initiatives by building relationships and sustaining program maturity and effectiveness
- Develop accessibility training and awareness content that promotes a culture of inclusion and digital accessibility
- Perform accessibility reviews, audits, and user testing using assistive technologies to validate and improve product accessibility
Required qualifications, skills, and capabilities:
- Demonstrate working knowledge of digital accessibility standards, best practices, and regulatory expectations
- Collaborate effectively with cross-functional teams in an agile delivery environment across the product lifecycle
- Translate accessibility requirements into clear, actionable guidance for design, content, engineering, and testing partners
- Evaluate digital experiences through accessibility reviews and testing approaches, including use of assistive technologies
- Investigate accessibility defects and customer-reported issues to determine root cause and remediation needs
- Communicate accessibility findings and recommendations clearly to varied stakeholder audiences
- Contribute to accessibility training, awareness, and adoption efforts that support inclusive experiences
Preferred qualifications, skills, and capabilities:
- Research emerging accessibility trends to help evolve standards and practices over time
- Influence stakeholders to build sustained support for accessibility initiatives and program maturity
- Support the continuous improvement of accessibility standards through structured collaboration and learning
- Demonstrate developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
More Info
Key Skills
testing approaches
assistive technologies
agile delivery
accessibility reviews
intelligent process tools
digital accessibility standards
workflow automation
AI-powered analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.