Access Fulfillment Azure Active Directory VPN Assistant Manager – TS

3-5 years
a month ago 227 Applied
Job Description

Job Description

Active Directory Windows Server Related Functional Support for GPO, Radius, CA, ADFS and Other Domain Relevant Services.
Translate business needs into workable technology solutions that meet the requirements of internal customers and peer Active Directory Engineering and Operational teams.
Serve as subject matter expert in the area of Active Directory engineering and support act as in the area of PKI infrastructure engineering and support.
Set up/troubleshoot Windows desktop environments (Active Directory, Group Policy Management)
Analyse, and support highly complex, enterprise level Active Directory and Directory Services solutions.
Support migration of Active Directory and related platforms to the Cloud.
Ongoing evaluation of current Active Directory environment to identify both technical and operational challenges and develop continuous improvement action plans.
Daily user support for all Access issues
Maintaining security, standards and high availability of AD architecture
Design and review any required changes to Active Directory with a specific focus on structure, delegation models, tiering and management
. Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool.
Field incoming help requests from end users via telephone, e-mail and ticket logging system in a courteous manner.
Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards).
Ensure that all calls and issues are dealt with in a timely and efficient manner.
Evaluate documented resolutions and analyse trends for ways to prevent future problems.
Identify and learn appropriate software and hardware used and supported by the organisation.
Field incoming help requests from end users via telephone, e-mail, portal and ticket logging system in a courteous manner.
Escalate calls to the relevant work stream in a timely manner.
Report all suspected information security incidents and breaches
Understand and adhere to all established and IT policies, standards and procedures, especially Information Security policies and operational procedures.
Create new starter profiles within Active Directory, office 365 and all other applications as requested in the request, as part of the New Starter procedure.
Change user profiles as part of the Mover procedure.
Offboard users as part of the Leaver procedure.
Troubleshoot Handoff & access related issues
Following the asset management procedure, ensure Assets are correctly logged and accurately maintained.


Bachelor's Degree

5 to 8 Years Experienced Graduate







"azure active directory"

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

About Recruiter
Ashish Singh Bhadoriya


Customer Service/Call Centre/BPO,
Finance & Accounts


ITES/BPO/Call Center


Finance & Accounting,
Support Function


Mid Level

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