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Role Purpose
The SOACC Security Specialist is responsible for providing centralized, round‑the‑clock monitoring, analysis, and first‑level operational response for enterprise physical security systems across Cognizant's global locations. The role ensures the continuous availability, reliability, and compliance of Access Control Systems (ACS), CCTV, Video Management Systems (VMS), and supporting infrastructure through real‑time alarm monitoring, incident triage, access governance, and system health analysis.
The incumbent serves as a frontline command‑center operator, enabling rapid incident response, effective coordination with regional Physical Security Operations and Security Technology teams, and data‑driven reporting that supports risk reduction, regulatory compliance, audit readiness, and business continuity.
Key Responsibilities
Security Monitoring & Incident Response
Monitor enterprise ACS, CCTV, VMS, and related security platforms on a 24x7 basis to detect alarms, incidents, and system anomalies.
Perform first‑level triage and validation of security alarms and events, distinguishing false positives from genuine incidents.
Initiate and coordinate incident response with regional Physical Security Operations, Security Technology teams, and relevant stakeholders.
Maintain accurate incident logs, escalation records, and response documentation in accordance with defined SOPs.
Access Control & Badge Administration
Process and manage access badge requests, modifications, and deactivations through approved enterprise systems and workflows.
Ensure timely revocation of physical access for exited or role‑changed associates, including manual intervention where automation fails.
Conduct periodic access reviews and validations to ensure adherence to least‑privilege and policy requirements.
System Health & Device Monitoring
Continuously monitor the health, uptime, and connectivity of access controllers, cameras, servers (management/recording/communication), and storage devices.
Perform first‑level troubleshooting and coordinate corrective actions with Security Technology, IT, and vendors as required.
Track device status, failures, and restorations, and support preventive maintenance activities.
Compliance, Reporting & Analytics
Generate and publish operational dashboards and reports covering alarms, incidents, device health, access metrics, and compliance status.
Support internal and external audits by providing evidence, logs, reports, and system extracts as required.
Ensure system configurations (e.g., CCTV retention periods) align with approved legal, regulatory, and corporate policy requirements.
Operational Coordination & Continuous Improvement
Act as a centralized coordination point between SOACC, regional Physical Security teams, Security Technology & Strategy (ST&S), IT, and vendors.
Follow defined SOPs rigorously while identifying opportunities for process improvement, automation, and operational efficiency.
Maintain high standards of confidentiality, professionalism, and operational discipline at all times.
Key Performance Indicators (KPIs)
Operational Effectiveness
Percentage of security alarms and incidents monitored and triaged within defined SLA timelines.
Mean Time to Acknowledge (MTTA) and Mean Time to Escalate (MTTE) for critical security events.
Accuracy rate in alarm validation (false positive vs. genuine incident identification).
System Reliability & Compliance
Uptime percentage of monitored ACS, CCTV, and VMS infrastructure.
Number of unresolved or repeat device failures beyond defined thresholds.
Compliance adherence rate for access deactivation, retention policies, and SOP execution.
Access Governance
Timeliness and accuracy of access badge provisioning and de‑provisioning.
Number of access review exceptions identified and resolved within SLA.
Reporting & Audit Readiness
Timely publication of daily/weekly/monthly operational dashboards and reports.
Audit observations related to SOACC operations (target: zero high‑risk findings attributable to command‑center operations).
Collaboration & Quality
Stakeholder satisfaction scores from regional Physical Security and Technology teams.
Adherence to documentation, logging, and handover standards during shift transitions.
Educational Qualifications
Required Skills & Experience
Bachelor's degree in Engineering, Information Technology, Electronics, Security Management, or a related discipline.
Relevant professional certifications in Physical Security, Security Operations, or Command Center Operations are preferred (e.g., CPP, PSP, vendor platform certifications).
Technical Skills & Experience
Physical Security Systems & Platforms
Hands‑on experience with enterprise Access Control Systems (ACS) and CCTV / Video Management Systems (VMS) in a centralized monitoring or command‑center environment.
Working knowledge of alarm monitoring, event correlation, and incident validation across physical security platforms.
Familiarity with camera health monitoring, server status checks (management, recording, communication servers), storage monitoring, and device connectivity.
Security Operations & Incident Management
Experience in 24x7 security operations, command centers, SOC/SOACC/NOC‑like environments, or centralized operations teams.
Ability to perform first‑level triage, distinguish false positives from genuine incidents, and execute defined escalation protocols.
Exposure to incident documentation, ticketing systems, and operational logs in line with SOPs.
Access Governance & Compliance
Experience handling badge provisioning, access modifications, and de‑provisioning through enterprise workflows.
Understanding of least‑privilege access principles, access reviews, and policy‑driven access governance.
Awareness of regulatory, legal, and internal policy requirements related to physical security data (e.g., CCTV retention, audit evidence).
Reporting, Analytics & Tools
Ability to generate operational dashboards, incident reports, and compliance metrics for security operations.
Comfortable working with ticketing tools, monitoring dashboards, reporting portals, and enterprise security applications.
Basic analytical skills to identify trends, recurring issues, and operational risks from security data.
IT & Technology Awareness
Foundational understanding of networks, servers, system availability, and integrations relevant to physical security platforms.
Experience coordinating with IT, Security Technology teams, and vendors for troubleshooting, patching, and issue resolution.
Behavioral & Professional Competencies
Operational Discipline & Attention to Detail
Demonstrates high levels of accuracy, vigilance, and consistency in monitoring activities and documentation.
Strict adherence to SOPs, access controls, confidentiality requirements, and shift handover protocols.
Situational Awareness & Decision‑Making
Ability to remain calm and effective during high‑pressure or time‑critical incidents.
Sound judgment in assessing incident severity and determining appropriate escalation paths.
Communication & Collaboration
Clear and professional verbal and written communication with regional security teams, technology teams, and stakeholders.
Strong coordination skills to act as a central command‑center interface across functions and geographies.
Integrity & Confidentiality
Demonstrates a strong sense of ethics, discretion, and trustworthiness when handling sensitive security data and incidents.
Consistently upholds organizational values, compliance expectations, and data protection standards.
Continuous Improvement Mindset
Willingness to learn new security technologies, tools, and processes.
Proactively identifies opportunities for process improvement, automation, and operational efficiency within SOACC operations.
Experience Requirements (Typical For Sourcing)
2–5 years of experience in physical security operations, command center operations, security monitoring, or related roles.
Prior exposure to global or multi‑site environments and 24x7 operations is strongly preferred.
