Location: MG road, Gurugram.
Department: Academic Operations / Support
Employment Type: Full-Time
Role Overview
We are looking for Academic Support Executives to provide high-quality academic and technical assistance through emails and calls. The role involves resolving a high volume of academic queries efficiently while ensuring a seamless user experience for students and parents.
Key Responsibilities
- Handle and resolve 200 academic queries per day via calls and emails on CRM.
- Provide accurate academic support related to curriculum, content, and LMS usage.
- Assist parents and teachers in navigating LMS dashboards and resolving technical and troubleshooting issues.
- Ensure timely and effective query resolution while maintaining quality standards.
- Coordinate with internal academic and technical teams for issue escalation.
- Maintain proper records of queries and resolutions in the system.
- Deliver professional communication at all times.
- Ensuring FCR (First Call Resolution).
Mandatory Requirements
- Excellent English communication skills (verbal & written).
- Strong ability to manage high query volumes efficiently.
- Tech-savvy with the ability to quickly adapt to digital tools (Ultraviewer, Anydesk)
- Prior experience working on ERP systems and LMS platforms.
Key Skills
- Problem-solving and multitasking ability
- Strong academic understanding
- Customer-centric approach
- Attention to detail
- Time management under high workload
- Strong computer-based/technical proficiency.
- Candidates having experience as Admission Counsellor may apply.
Qualification - Bachelor's degree (preferably in Computer Science, IT, or related field).
Skills: lms,communication skills,customer queries,operational support,lms queries,tech savy
