Academic Counsellor- Mumbai

JOB SCOPE The ideal candidate for this role is a proven sales performer adept in direct-to consumer consultative sales who excels at working with high ticket size products. As an upGrad Admission Counsellor [AC], you will help prospective learners find the right educational course to upskill themselves and progress in their careers. You will guide them through the decision-making process and persuade them to enroll in upGrad programs.

RESPONSIBILITIES & DUTIES

1. Act as a mentor and guide for potential learners, offering career advice and insights into how upGrad can accelerate their professional journey
2. .Provide personalized career counseling to potential learners, assisting them in charting their career trajectory and demonstrating how upGrad can facilitate their goals
3. .Meet weekly enrollment, revenue, and collection targets to contribute to the overall success of the organization
4. .Establish the unique value and effectiveness of upGrad's online/blended learning model to potential learners
5. .Manage the complete sales lifecycle for assigned leads, including initiating contact, conducting product demonstrations, closing sales, and nurturing post-sales relationships
6. .Maintain a comprehensive database of lead interactions within the CRM system, offering continual feedback to the marketing team to enhance lead quality

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BASIC ELIGIBILITY CRITER

1. IAMinimum of 2 to 5 years of B2C sales experience, with at least 1 year spent in a single company. Prior experience in selling education products [Preferred
2. ].Minimum graduation or above, with qualifications from relevant backgrounds preferre
3. d:For Data/Tech/AI programs: Engineering, Computer Science, BCA. o For Management programs: BBA, Management, BSc, BCom & any other graduation progra
4. m.Previous experience working a 6-day work wee
5. k.Currently working in the capacity of an individual contributo
6. r.Proven track record of meeting targets in the existing compan

y.
SKI

1. LLSExcellent written and verbal communication skills, including strong interpersonal and presentation abiliti
2. es.Ability to listen effectively, build trust with potential learners, and approach situations with patience and empat
3. hy.Ability to persuade learners towards enrolling in courses while ethically influencing their decisio
4. ns.Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements. KEY PERFORMANCE INDICAT
5. ORSMinimum 120 minutes of talk time over calls per d
6. ay.Conduct 1-2 virtual sessions (VCs) per day, each lasting at least 60 minut
7. es.Connect with a minimum of 40% of your leads each day i.e., a minimum of 4 to 5 dials on every le
8. ad.Consistently meeting and exceeding weekly revenue targets. *Note: The above KPIs are indicative and will vary based on the business vertic

al.
WHY JOIN UPGRAD Here are just a few reasons why you should consider joining our t

1. eam:Global Reach, Local Impact: At upGrad, you'll be part of a dynamic, diverse team that makes a difference on a global scale while creating opportunities for local communities. With 25 offices worldwide and a team of over 5100 professionals, upGrad has successfully enrolled over 10 million learners across 70+ countr
2. ies.Award-Winning Excellence: With accolades such as being named the No.1 startup in India for three consecutive years by LinkedIn's Top Startups list [2018, 2019, and 2020], upGrad's commitment to innovation and impact is unparalle
3. led.Additionally, upGrad has earned prestigious titles such as the ET Best Education Brand 2020 and inclusion in the esteemed GSV Global EdTech 50 List 2020, further solidifying our position as a leader in the education technology sec
4. tor.Endless Opportunities: Join upGrad and unlock a world of opportunities for growth, learning, and personal developm
5. ent.With a team of over 5100 professionals and a global network of partners, upGrad provides you with the support, resources, and opportunities you need to succeed and thr

ive.
Important

Note Working Days -6Days (Monday to Satu

rday)Timing -10:30am to 7

:30pmWork Mode - Work from O

fficeLocation -Mumbai (Ma