Academic Counsellor

Role Overview:

As an Education Counselor at you will be responsible for managing both new student

acquisition and existing student engagement through inbound and outbound telephonic

communication. You will guide prospective students toward the right courses while ensuring that

current students continue to have an outstanding learning experience with us.

Key Responsibilities:

1. Student Acquisition (New Enrollments):

● Inbound and Outbound Calling: Reach out to prospective leads and handle incoming

queries from students.

● Consultative Sales Approach: Understand the academic and career goals of prospective

students and recommend suitable courses.

● Academic Counseling: Provide accurate information about course content, certification

benefits, and career pathways.

● Follow-ups: Systematically follow up with leads to drive course enrollments and assist

students in completing the admission process.

● CRM Management: Maintain detailed and accurate records of all student interactions,

statuses, and next actions in Google Sheets and CRM.

2. Student Engagement (Existing Student Support):

● Relationship Management: Act as a trusted point of contact for existing students,

addressing their queries and providing support throughout their learning journey.

● Issue Resolution: Handle concerns related to classes, schedules, materials, and any

academic challenges, escalating where necessary to ensure quick resolution.

● Retention & Upselling: Identify students who can benefit from additional courses and

assist them in enrolling for advanced learning opportunities.

● Feedback Collection: Regularly gather feedback from students about their experience to

help improve offerings and services.

3. General Responsibilities:

● Quality Adherence: Follow communication protocols, call scripts, and maintain a high

standard of professionalism and empathy in all interactions.

● Reporting: Provide daily updates to the Business Manager regarding new acquisitions,

engagement activities, feedback received, and unresolved issues.

● Continuous Improvement: Participate actively in training sessions, skill development

programs, and quality enhancement initiatives organized by the QA Manager.

Requirements:

● Proficiency in Hindi and English (spoken) is a must.

● Basic knowledge of tele-calling tools (e.g., Exotel), CRM systems, and Google Sheets.

● Strong listening, communication, and persuasion skills.

● A student-first attitude: If you're satisfied, tell others. If not, tell us.

● Ability to multitask, prioritize, and manage time effectively.

● Positive attitude, adaptability, and a willingness to learn and grow