Academic Counsellor

Role Overview

As an Academic Counselor, you will be the first point of connection for students who are exploring our learning programs. Your role is to understand their academic goals, provide clarity about our courses, and support them in taking the next step in their education journey. Your success in this role will be reflected in how well you guide students and help them confidently enroll into the right program.

What You Will Do

Reach Out to Potential Students:

• Connect with interested students and Parents through phone calls, messages, and emails to understand their education needs.
  
  

Explain Programs Clearly

• Share accurate details about course structure, fees, learning outcomes, and future opportunities.
  
  

Guide Decision-Making

• Understand each student's background and goals, and help them choose the most suitable course.
  
  

Support Enrollment

• Assist students step-by-step throughout the admission process to ensure a smooth onboarding experience.
  
  

Track Your Progress

• Maintain proper follow-ups, call notes, and student details in the CRM system.
  
  

Work Towards Targets

• Achieve monthly enrollment goals with consistent efforts and smart communication.
  
  

Collaborate With Teams

• Coordinate with the academic and support teams to ensure enrolled students transition smoothly into the program.
  
  

Handle Questions & Concerns

• Address doubts confidently and present suitable solutions that build trust.
  
  

What We're Looking For

• Bachelor's degree (in any field).
• Tele sales experience of 1 year minimum in education field
• Strong communication skills in Hindi and English.
• Ability to build trust and maintain meaningful conversations over call.
• Goal-driven and comfortable working with monthly targets.
• Basic computer skills and ability to use CRM tools (training will be provided).
• Ability to work independently as well as in a team environment.
  
  

Key Skills That Will Help You Succeed

• Active listening
• Clear and confident communication
• Relationship building
• Time and task management
• Problem-solving approach
• Adaptability and positive attitude