Academic Coordinator

Company Description Cosma Health (formerly known as Femacare) is the world's first multi-prevention, non-hormonal therapeutics brand focused on women's health. The organization is led by a team of doctors creating next-generation medical solutions, often referred to as Women's Health 2.0. Cosma Health is dedicated to advancing innovative, evidence-based care that supports women at multiple stages of their lives. The company values collaboration with mentors and a committed internal team, emphasizing a supportive and mission-driven work environment. Prospective team members can expect to contribute to meaningful advancements in women's healthcare.

Location

AyuScholar Office, Noida (on-site)

Working hours

10:00 AM – 7:00 PM

Employment type

Full-time

Key Responsibilities

1. Technical & Academic Operations

• Upload lectures, notes, PDFs, and tests to the app/LMS, Google Classroom, and Drive on schedule.

• Set up and manage Zoom live classes: links, recordings, attendance, and waiting rooms.

• Create and manage batch WhatsApp groups, broadcasts, and announcements.

• Maintain Excel/Google Sheets trackers for attendance, test scores, fee status, and pending queries.

• Run weekly and new-batch onboarding: app login, timetable, orientation call, and study kit.

• Coordinate with faculty on the lecture schedule, test release, and answer-key publishing.

2. Calling & Student Follow-up

• Call students regularly as needed: new enrollees, absentees, inactive students, and those with low test scores.

• Make a welcome and onboarding call to every new student.

• Remind students about upcoming tests, live classes, and deadlines.

• Give parents progress updates wherever needed.

• Log every call outcome in the tracker the same day.

• Support renewals and batch upgrades through academic guidance, not hard selling.

3. Query Resolution & Counselling

• Take ownership of every student query, whether it is about academics, the app, or operations, and see it through to resolution with no query left open.

• Send subject doubts to the right faculty and follow up until the student gets an answer.

• Handle app issues such as login problems, content not loading, test access, payment and subscription errors, and batch access.

• Escalate technical bugs to the tech team and keep the student updated until the issue is fixed.

• Guide students on AIAPGET strategy, study plans, and revision schedules.

• Spot struggling or demotivated students early and arrange one-on-one support.

• Share weekly feedback and recurring issues with the academic head.

Interested Candidates can reach us at 8800231627 or mail - [Confidential Information]