Job Description – Academic Counsellor (Inside Sales – B2C)
Job Title - Academic Counsellor
Department - Sales / Admissions
Experience - 2+ Years (Mandatory)
Industry Preference - EdTech / Education / Training Institutes
Location - Bengaluru (Work from Office)
Employment Type - Full-Time
About the Role
We are looking for a passionate and target-driven Academic Counsellor with 2+ years of experience in the EdTech industry. The ideal candidate should have strong counselling and sales skills, with the ability to understand students career goals and recommend suitable courses. The role involves converting leads into enrollments while delivering an exceptional counselling experience.
Key Responsibilities
- Counsel prospective students and working professionals regarding courses, career opportunities, and learning paths.
- Contact and follow up with leads generated through various marketing channels.
- Understand customer requirements and recommend the most suitable programs.
- Convert inquiries into admissions by effectively explaining course benefits and career outcomes.
- Build and maintain strong relationships with prospective learners throughout the admission process.
- Conduct counselling sessions through phone calls, video meetings, and face-to-face interactions.
- Achieve monthly and quarterly admission and revenue targets.
- Maintain accurate records of leads, follow-ups, and conversions in the CRM.
- Coordinate with the Admissions, Operations, and Student Support teams to ensure a seamless onboarding experience.
- Address student queries related to course curriculum, fees, schedules, certifications, and placements.
- Stay updated on industry trends, educational programs, and competitor offerings.
Required Skills
- Minimum 2+ years of experience in Academic Counselling or Inside Sales within an EdTech company.
- Strong experience in B2C sales and lead conversion.
- Excellent communication, negotiation, and objection-handling skills.
- Proven ability to achieve and exceed admission targets.
- Experience using CRM tools for lead management and follow-ups.
- Strong interpersonal and relationship-building skills.
- Customer-focused with a consultative sales approach.
- Ability to work in a fast-paced, target-driven environment.
Preferred Qualifications
- Bachelor's degree in any discipline (MBA is an added advantage).
- Experience working with EdTech companies, online learning platforms, or educational institutions.
- Familiarity with counselling students for professional certification programs, degree programs, or skill development courses.
Key Performance Indicators (KPIs)
- Monthly admissions achieved.
- Lead-to-enrollment conversion rate.
- Revenue generated.
- Follow-up efficiency.
- Student satisfaction.
- CRM data accuracy.
- Achievement of individual and team sales targets.
Preferred Candidate Profile
- Minimum 2+ years of experience in EdTech inside sales or academic counselling.
- Strong passion for guiding students and helping them make informed career decisions.
- Self-motivated, target-oriented, and capable of handling high lead volumes.
- Excellent communication skills in English and regional languages (preferred).
- Ability to work independently and collaboratively with the admissions team.
Compensation & Benefits
- Competitive salary based on experience.
- Attractive incentives with no upper earning limit.
- Career growth opportunities.
- Training and professional development.
- Employee engagement activities and rewards.
- Health insurance and other company benefits as applicable.
