ABHFL - Regional Collections Manager - Recovery - Noida

4) Key Result Areas:Writethekeyresults expectedfromthe jobandthesupportingactionsforeach ofthese keyresult

areas(Foramajorityofjobstypicallytherecouldbe4-7keyresult areas)

KeyResultAreas

SupportingActions

Achieve collectionstargets.

• Minimizecreditlosses forportfolio.
• Drivehigherresolutionrates.
• Dailymonitoringandregularreviewsofdelinquentportfolio
• Workwithnon-performingdefaultingborrowerstocreateoptimum recoverysolutions

Portfolio review and monitoring

• Monitorcustomeraccounts,flagginglikelycasesofdefault ordelayedpayment
• Provide regular inputs to Management and all the other stakeholders such as Sales, Risk,Policy Team on various aspects of collections resolution and delinquency trends, NegativeAreas, NegativeProfile,Non-Starters,SKIPs,FraudCases, etc.

Compliance and audit

• Maintainalldocumentationrelatedtothecollectionsprocessinaccordancewithinternalnormsandregulatoryrequirements
• Respondto customer complaints regarding the collections process, taking steps to ensureasatisfactoryoutcomeforboth ABFLaswellasitscustomers
• Participate inperiodicaudits ofthecollectionsteams

Customer escalations and complaints

• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations