- Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)
Key Result Areas
Supporting Actions
Underwriting and Portfolio Quality Management
- Execute risk and credit operations for basic transactions assigned, in adherence with defined frameworks and principles across ABHFL business lines
- Seek guidance from seniors proactively and gather insights on technical aspects as well as state/ property specific considerations for effective risk assessment of individual cases
- Liaise with relevant Legal, Technical and other verification vendors for Legal-Technical evaluations and clarifications in complex cases, as required
- Monitor the bounce rates as per threshold limits.
Process Efficiency
- Execute risk operations efficiently and in a manner that enables business performance while ensuring risk management imperatives
- Coordinate seamlessly with Credit Processing Analysts to ensure case files are logged appropriately before proceeding to initiate credit operations
- Work as per process-driven coordination mechanisms with Sales and Operations teams for effective decision making and problem solving in line with business and risk management needs; escalate to RCM as required.
- Effectively managing external vendors to ensure quality of reports & TAT
- Efficiently track Cost and ensure they are within budgeted levels.
- Ensure accurate data capture in LOS and maintain high quality of documentation.
- Ensure collection of Post disbursal documents within assigned time frame.
Risk Compliance & Control
- Ensure compliance with established risk management principles and norms; compile periodic and need based MIS, reports, escalation case documents, etc.
- Conduct local risk operations in line with defined Maker Checker mechanism with Sales and Operations teams in a systematic manner, across key aspects such as exception approvals, collateral valuation, PDD completion, cheque bounce collections, etc.
- Ensure minimal critical observations in Audit and also to ensure all observations are resolved within specified TAT's.
Collection Efficiency
- Work in alignment with process-driven mechanisms for coordination with the Collections/ Operations team on tracking delinquency cases and driving collections efficiently and effectively
- Escalate specific/ complex cases, as required, to RCM for recovery and delinquency/ NPA avoidance
- Monitoring of delinquent portfolios. Liaison with key delinquent customers and support collections team for resolutions of all cases
- Report fraud cases to Risk monitoring team and Regional/Zonal Risk Head.
Self-Development & Internal Stakeholder Coordination
- Seek development to execute better risk assessment and loan underwriting via technical skill-up (e.g. proficiency on legal & technical documents, property business practices & norms, etc.) and role clarity
- Maintain relationships with internal stakeholders for smooth coordination on complex/ escalation/ exception cases
