Woodlands
Immediate Till End Dec 2026
Mon-Fri: 8.30am - 6.00pm
Responsibilities
1. Customer Communication:
- Handle inbound and outbound telephone calls.
- Respond to inquiries via email promptly, ensuring all queries are resolved efficiently.
- Provide information regarding appointments or issues, addressing any concerns with empathy and clarity.
- Maintain a positive, helpful attitude in all interactions with customers.
2. Administrative Support:
- Perform general administrative tasks as assigned, including data entry, filing, and document management.
- Update and assist in processing requests as needed.
- Assist in the preparation of reports, tracking inquiries, and maintaining a log of communication activities.
- Ensure information of customers is accurately recorded in the system.
3. Problem Resolution:
Act as a liaison between callers and internal departments to resolve issues or concerns.
Escalate unresolved issues to the appropriate department or supervisor for further assistance.
Follow up on requests to ensure satisfaction and timely resolution.
Requirements
- Previous experience in customer service or a similar role is preferred.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Diploma or Degree in any Discipline
- Prefer to have experience handling customer inquiries via phone and email.
Jessica Nguyen Huynh Thanh Truc
CEI Reg. No. R23113787
EA License No. 99C4599
We regret that only shortlisted candidates will be notified.
