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Associate Project Manager- Scrum master-5B

Birlasoft
Noida, India
7-9 Years
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  • Posted 6 days ago
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Job Description

Area(s) of responsibility

Program manager-Scrum master

Required Skills & Experience

  • 7–9 years of experience in AMS / Managed Services Delivery
  • Proven experience in leading AMS engagements (support + enhancements)
  • Strong understanding of ITIL processes (Incident, Problem, Change Management)
  • Experience with SLA/KPI management and governance frameworks
  • Hands-on experience in ticket management tools (ServiceNow, Jira, Remedy)
  • Experience working as Scrum Master / Project Manager in Agile environments
  • Strong analytical skills for KPI tracking and service optimization

Preferred Skills

  • Certification in Scrum (CSM/PSM) or PMP/Prince2
  • Experience in automation and ticket reduction initiatives

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Program Management
Employment Type:
Full time

About Company

Birlasoft

Job ID: 149285701

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Last Updated: 18-06-2026 05:16:07 PM
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