Service Desk Consultant
Job Description
Job Summary
A skilled Service Desk Consultant (Migration Specialist) with expertise in troubleshooting and supporting end-user queries. The role requires knowledge of file transfer protocols, secure communication technologies, networking fundamentals, and data center migration concepts.
The ideal candidate should have strong problem-solving abilities and a customer-centric approach to ensure seamless IT support and system security.
Technical Skills
- Operating Systems, Outlook, Teams, SharePoint
- File Transfer Protocols: FTP, SFTP
- Secure Communication: SSH (keys, configurations), SSL (certificates)
- Networking Concepts: TCP/IP, IP Addressing, Subnet Mask, Gateway, DNS, DHCP
- Cryptography and its types
- Firewall concepts and configurations
- Application Testing Environments: Development, Testing, UAT, Production
- Application Testing types
- Data Center types and migration approaches
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