Sr. Executive _ Incident Management
Ncr CorporationThis job is no longer accepting applications
Job Description
Position Summary
- Handling a team of 20-25 associates
- Responsible for Daily roster planning and productivity metrics measurement.
- Responsible for day-to-day task assignments of the team and the project.
- Managing escalations from customers and internal stakeholders and providing appropriate and effective resolution to their queries/complaints.
- Ensuring ATM related incidents and downtime is minimized through complete ownership.
- Ensuring team complies with the laid down processes, SOP, workflows, and telephony metrics.
- Engage with various teams proactively to deliver consistent performance and further SLA delivery improvement. Escalate customer problems both internally and externally, when required, according to defined escalation paths.
Basic Qualifications/Minimum Criteria
- Graduate from any stream & should have good practical hands-on MS Office tools such as MS excel, PowerPoint, experience on CRM
- Minimum 3 years of work industry experience in ATM operations
- Good Soft skills & Interpersonal skills (verbal & written) are a must.
Role: Incident Management
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Infrastructure Services
Education
UG: Any Graduate
PG: Any Postgraduate
More Info
Key Skills
About Company
Atleos (NYSE: NATL) is a leader in expanding self-service financial access, with industry-leading ATM expertise and experience, unrivalled operational scale including the largest independently-owned ATM network, always-on global services and constant innovation. Atleos improves operational efficiency for financial institutions, drives footfall for retailers and enables digital-first financial self-service experiences for consumers. Atleos is headquartered in Atlanta, Georgia, with approximately 20,000 employees globally.