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Roles and Responsibilities:
1. Should exhibit People Management Skills.
2. Should be aware of the various Operations and Client Metrics.
3. Strong analytical, solving skills with strong MS Excel skills.
4. Needs to have the drive to achieve given targets.
5. Process adherence (Check, analyze, Control & Improvement).
6. Drive & adhere to Policies & Procedures.
7. Should be well versed in coaching & providing feedback
8. Basic exposure to excel.
9. Good process knowledge and Good interpersonal skills
The candidate should be possess the following skills
- People Management skills
- Client Management skills
- Process Management skills
- Coaching and Training
- Feedback and Performance Management skills
Managing AttritionMinimum HSC /Graduate (Any Bachelors Degree)Ateeism AHT ,CSAT & Team Management ,People Management
Education Target: Minimum HSC /Graduate (Any Bachelors Degree)
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter. Go further with Foundever™ Are you ready to move your career forward At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Mission: At Foundever™, we make things simple. Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. Vision: Create Your Best Moments
Job ID: 109149791
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