Production Support Technician I

What you bring:

• Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc.
• Identifies and documents business strategies, objectives and drivers.
• Analyzes and documents business processes and metrics, and identifies improvement opportunities.
• Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI.
• Re-engineers processes to deliver greater effectiveness and efficiency.
• Identifies/documents how applications and systems interact to support business processes.
• Assesses, applies and projects the impact of system changes on users and internal and external clients or stakeholders.
• Uses knowledge of systems and industry requirements to develop or modify complex information systems.
• Writes test plans and test cases to ensure changes which are made to the application meet client needs and that application integrity is maintained.
• Conducts a variety of tests such as system, integration, readiness and acceptance tests. Ensures changes made by programmers are correct.
• Conducts tests using client data to be certain client needs will be met.
• Verifies through testing that changes made by programmers to one part of the application do not impact other parts.
• Reports and reviews testing results.
• Trains internal employees or external clients on changes, new systems or new procedures. Conducts one-on-one or classroom training depending upon the size or desire of the audience.
• May mentor, guide, advise and/or check the work of less experienced business systems analysts.
• Considers business implications of the application of technology to the current business environment.
• Other related duties assigned as needed.

EDUCATION REQUIREMENTS

• Bachelor s degree in computer science or information systems or the equivalent combination of education, training, or work experience.
• Masters degree desirable.

Good to have:

• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business
• Knowledge of financial services industry
• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development
• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma