Executive-Customer Service
Job Description
- Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant DPW & customer teams and tracked through to resolution.
- Compiling, reviewing and actioning reporting suites for our key account customer and DPW business per KPI requirements.
- Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented, and submitted to the customer.
- Carrier management includes tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise.
- Carrier performance reporting against agreed KPI s and actioning trends for root cause & corrective actions.
- Participating in weekly carrier & customer task meetings along with monthly reviews & QBR s.
- Self-billing includes compiling and managing all billing activities for all carrier and customer transactions.
- Providing daily/weekly/monthly reporting suite from the DPW TMS system per required customer & carrier customised reporting requirements.
- Participating in DPW control tower / customer projects.
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About Company
Skills:
SAP, ARIBA, Designs PDM, Supply Chain Management
Skills:
Data analysis tools, Complaint resolution processes, Customer service best practices, Logistics and supply chain management principles, crm software
Skills:
Customer Support Executive, Semi Voice Process, Medical billing process, crm software