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DP world

Executive-Customer Service

DP world
Bengaluru
0-4 Years
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  • Posted 17 days ago
  • Over 100 applicants
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Job Description

  • Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant DPW & customer teams and tracked through to resolution.
  • Compiling, reviewing and actioning reporting suites for our key account customer and DPW business per KPI requirements.
  • Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented, and submitted to the customer.
  • Carrier management includes tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise.
  • Carrier performance reporting against agreed KPI s and actioning trends for root cause & corrective actions.
  • Participating in weekly carrier & customer task meetings along with monthly reviews & QBR s.
  • Self-billing includes compiling and managing all billing activities for all carrier and customer transactions.
  • Providing daily/weekly/monthly reporting suite from the DPW TMS system per required customer & carrier customised reporting requirements.
  • Participating in DPW control tower / customer projects.

More Info

Job Type:
Permanent Job
Industry:
Logistics
Role:
Customer Service Executive (Voice)
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time
Open to candidates from:
Indian

About Company

DP world

Job ID: 108643575

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Last Updated: 28-04-2026 04:20:01 AM
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