Engineer- Technical Support

What you'll do: 

This position utilizes varying technology (Adobe, Microsoft Office, etc.) to accurately create Technical documentation, such as Operation and Maintenance (O&M) Manuals and Submittals, for customer orders. This position would require reading of technical drawings, understanding of technical aspects of Control and Distribution Components with related applications of low voltage & medium voltage products. 

• Generate User manuals of electrical gear for Small, Large and Major O&M, Submittals, Pre-Go's, OEM, Global, and Generac Customers by understanding customer requirements and interpreting electrical drawings. 
• Use electronic tools and applications to generate customer documentation, primarily Submittals and O&Ms. 
• Develop healthy working relationship with US team for effective problem resolution and guidance. 
• Prepare and maintain records, reports, etc. as required. 
• Apply standard work, error proofing, application knowledge to drive continuous improvement. 
• Maintains and updates internal reference materials. 
• Update all the process trackers in real time to give better insight of the workload. 
• Provide inputs to product marketing and engineering regarding update of the catalog information, renewal parts information, technical drawings, and any other technical documentation found on the website. 
• The individual is responsible for creating Operation and Maintenance (O&M) Manuals and Submittals for low voltage & medium voltage products like residential products (load centers, breakers, group metering and generators), dry type transformers, switching devices (safety switches, rotary switches), molded case breakers (MCCB), miniature breakers(MCB), MCC,PCC,Panelboards, Switchboards, LVA, MVA, AFD,PFC, Surge Protection devices etc 

Qualifications: 

• Graduate in Engineering (Electrical / Electronics). 
• Experience- 2 years to 7 years  

Skills: 

• Understanding of Eaton business processes & systems 
• Ability to read and understand technical drawings 
• Ability to interpret customer specifications, electrical and mechanical drawings 
• Microsoft office (Excel, Word, PowerPoint), BidManager, Enovia, Vista, SharePoint etc. 
• Solid understanding of markets (OEM,customers,and competitors) and how our products service those markets.  
• Organized and time management skills 
• Good Communication Skills – Written and Spoken 
• Reasoning ability 
• Problem Solving Skills 
• Experience in interacting positively with customers 
• Out-of-the-box thinking 
• Ability to quickly adapt to change and successfully manage urgent/high and multiple priorities. 
• Understanding of Eaton Business Excellence Award (EBEA) requirements