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Customer Success

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Technical Architect - Slack Practice

About the Role

As a Technical Architect for the Slack Practice within Salesforce Professional Services (GDC), you will be the hands-on technical authority for complex Slack transformations. These range from large-scale Enterprise Grid migrations and custom app development to next-generation Agentforce and Salesforce integrations.

You will partner closely with global practice leaders, onshore engagement managers, and enterprise customers. You will design, lead, and deliver architectures that solve critical business challenges. This is an individual contributor role with no people management responsibilities. It is 50% billable.

Key Responsibilities

Serve as the lead Technical Architect for Slack enterprise implementations, providing architectural oversight across client deliverables.
Design and own solution architectures for Enterprise Grid, custom apps, integrations, and Slack + Salesforce use cases.
Establish best practices, reusable code repositories, standard operating frameworks, and review gates for Slack custom apps (Bolt framework, Block Kit, API limits, security).
Oversee enterprise migration architectures, covering identity mapping, data retention, DLP compliance, and cutover execution.
Champion architecture reviews and guide delivery teams through complex customer design challenges.
Lead functional and technical workshops, and demonstrate leadership in designing, building, testing, and deploying solutions.
Collaborate with onshore delivery teams to scope technical effort, review estimates, and ensure seamless global delivery.
Lead practice initiatives around Slack + Salesforce convergence (Agentforce for Slack, Salesforce Channels, CRM integrations).
Drive internal IP development, such as reusable Slack accelerators, migration automation scripts, and workflow templates.
Mentor and coach consultants and developers on technical topics, and contribute to certification bootcamps (Certified Slack Developer, Certified Slack Admin) and enablement on emerging features (Agentforce in Slack, Slack CLI).
Support technical interviews to help scale the practice.
Work with Resource Management and Practice Directors on project readiness and technical staffing needs.

Required Technical Skills & Competencies

Slack Enterprise Grid & Administration

Deep understanding of Enterprise Grid topology, multi-workspace scoping, and enterprise governance.
Experience with identity lifecycle management: SAML 2.0 SSO (Okta, Azure AD, Ping) and SCIM directory sync.
Strong foundation in enterprise security, compliance, DLP, eDiscovery, EKM, and the Slack Audit Logs API.
Governance of Slack Connect, external collaboration policies, and app installation approval pipelines.

Slack App Development & APIs

Proven hands-on experience with the Bolt Framework (Node.js or Python).
Mastery of Block Kit, interactive components, modals, and App Home architectures.
Thorough knowledge of the Web API, Events API, Webhooks, Socket Mode vs. HTTP endpoints, and rate-limiting best practices.
Familiarity with the Slack CLI, modular app architecture, manifest.json, and Workflow Builder custom functions.

Enterprise Migration & Consolidation

Architectural knowledge of migrating from Microsoft Teams, Mattermost, and freemium or standalone Slack workspaces to Enterprise Grid.
Familiarity with user/channel mapping schemas, export/import APIs, data parity verification, and cutover runbooks.

DevOps & Engineering Standards

Solid understanding of CI/CD pipelines, Git workflows, automated testing, and secure API integration standards.
Experience hosting Slack apps on Heroku, AWS, GCP, or Azure.

Required Qualifications & Experience

Total Experience: 10-15+ years in software engineering, technical consulting, or enterprise cloud solutions.
Architecture Experience: 5+ years as a technical architect or lead designing and delivering enterprise solutions in a global delivery or consulting model.
Education: Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.

Preferred Qualifications (Nice to Have)

Salesforce Platform Knowledge

Familiarity with Sales Cloud, Service Cloud, Platform Events, Apex, and Flow.
Hands-on or architectural experience integrating Salesforce with Slack (Salesforce for Slack apps, CRM record sync, Agentforce).

Certifications

Certified Slack Administrator or Certified Slack Developer (highly preferred).
Salesforce certifications (Administrator, Platform App Builder, or Platform Developer I).

Experience

Large-scale professional services, SI consultancies, or enterprise SaaS delivery centers.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and, and our AI agents accelerate your impact so you can. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Technical Architect - Slack Exp mandatory