Active Directory Domain Services (AD DS), Microsoft 365, Azure Ad, Excel, Windows 10, Microsoft Entra ID, help desk ticketing software, OneDrive, remote-control tools, macOS OS X, Sharepoint, diagnostic skills, advanced troubleshooting

mimecast , VMware, Windows Server, Scom, Dns, Wintel, DHCP, SCCM, O365, Intune, Sophos, Group Policy, Azure, Antivirus alert management, TCP IP Protocols, Hyper-V, Security Group, Mapping Network Drives, Troubleshooting, Configuring Outlook, Distribution List, Shared Mailbox, Remote Support Services, Exclaimer, CrowdStrike, Defender, Configuring Network Printer, Dynamic Groups

Network Troubleshooting, Change Management, Service Now, IT asset movement and management, Network security concepts, Escalation handling, Microsoft Windows systems

.NET, Github, Tfs, SQL Server, Xslt, REST, Xml, SQL query development, SOAP APIs, stored procedures, GIT workflow, database troubleshooting, Duck Creek Policy Product, performance optimization, Duck Creek Policy debugging tools