About Us

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for the implementation of collection strategy for the telecalling alternate & recovery team, track performance and ensure compliance to laid down processes and guidelines.

Role Accountability

Conduct recovery calls as per assigned portfolio to deliver on productivity and absolute recovery targets
Log accurate and relevant information of the conversation with the customer on system as per with recovery guidelines
Ensure proper documentation of customer interactions and raise alarms for any Early Warning Signals appropriately as per compliance procedures
Ensure adherence to internal guidelines and regulatory requirements in all activities performed
Ensure required hygiene metrics like TOS/wrap etc. are met as per given targets

Measures of Success

Money Recovered
Waiver Targets
No HRD Observations
Hygiene Targets (Wrap%/Not ready % etc.)
No adverse observations in internal/external audits
Process adherence as per MOU

Technical Skills / Experience / Certifications

Credit Card knowledge along with good understanding of recovery processes
Knowledge of dialer strategies

Competencies critical to the role

Stakeholder Management
Result Orientation
Process Orientation
Problem Solving Skills

Qualification

Graduate in any discipline

Preferred Industry

Credit Card

Executive - Recoveries