Job Title: Assistant Manager – Commercial Operations

Location: Gurugram

Reports To: Commercial Operations Lead

Direct Reports: None (Individual Contributor)

Assistant Manager – Commercial Operations will support disciplined commercial execution by managing distributor operations, sales force effectiveness, analytics, claims, and sales order processes. The role will collaborate cross-functionally to improve operational efficiency, strengthen compliance, and enable data-driven decision-making.

Distributor Management

Manage distributor contract renewals, onboarding and offboarding, and timely settlement of claims in accordance with company policies and agreed service levels.
Build and strengthen relationships with channel partners by developing and executing channel engagement and marketing programmes in partnership with Sales and Marketing leaders.
Monitor distributor performance against agreed business and operational metrics, identify gaps, and recommend corrective actions.
Maintain distribution hygiene by partnering with Sales leaders to establish efficient processes, robust controls, and accurate distributor data.

Sales Force Effectiveness

Develop and publish dashboards that provide actionable insights into sales call activity, field-force productivity, and execution of go-to-market plans.
Track and report customer conversions, repeat purchases, and the effectiveness of key marketing programmes through intuitive and reliable dashboards.
Drive effective implementation of Special Rate Approvals (SRA) by training the Sales team, coordinating approvals, and ensuring adherence to defined processes.
Partner with Quality Assurance to coordinate Product Incident Report training and reinforce timely, compliant reporting practices.

Sales Analytics

Analyse sell-in and sell-out trends, channel inventory, SRA account performance, and the impact of trade schemes and discounts to generate fact-based insights and recommendations.
Analyse Zylem data to identify business trends, performance gaps, and opportunities, and communicate clear insights to relevant stakeholders.

Claim Management

Manage the end-to-end chargeback process to ensure timely, accurate, and efficient claim settlement.
Ensure all claims are processed in accordance with company policies, approval requirements, and internal controls.
Review and audit chargeback claims submitted by the Claims Coordinator, resolve discrepancies, and escalate exceptions as required.
Collaborate with the Genpact Invoice-to-Cash (I2C) team to facilitate the accurate and timely issuance of credit notes.

Sales Order Management

Coordinate with the Quote-to-Cash and Sales teams to ensure accurate and timely order processing and facilitate the resolution of order-related issues requiring escalation beyond the sales coordinator.
Facilitate timely and accurate updates to customer master data and pricing in collaboration with sales coordinator and master data team.
Work closely with Finance, Sales, and other relevant stakeholders to review and update customer credit limits in line with business requirements and approval policies.

Assistant Manager, Commercial Operations_ India