Job Description

Position: Sr. Executive – Key Account

Department: Key Account Management (Contract Logistics)

Location: Delhi

CTC: up to Rs. 35K (CTC)

Experience: Minimum 2 years (Logistics / Supply Chain industry mandatory)

Role Overview

The Sr. Executive – Key Account will be responsible for managing assigned key clients, ensuring seamless coordination between operations, warehouse, transport, and billing teams, and maintaining high service levels as per agreed SLAs. The role demands strong client-handling skills, operational understanding of logistics processes, and ownership of day-to-day account performance.

Key Responsibilities

Key Account Management
Act as the single point of contact for assigned key clients
Maintain strong client relationships and ensure service continuity
Handle client escalations and resolve issues within defined TAT
Operations & Coordination
Coordinate with warehouse, transportation, billing, and operations teams to ensure smooth execution
Track daily operational performance against SLAs and KPIs
Ensure timely dispatches, deliveries, and service commitments
Reporting & MIS
Prepare and share daily / weekly / monthly MIS reports with clients and internal stakeholders
Monitor volumes, productivity, billing accuracy, and service levels
Highlight risks, delays, and improvement areas proactively
Billing & Documentation
Ensure accurate billing as per agreed commercial terms
Coordinate with finance team for invoice generation, client confirmations, and dispute resolution
Maintain proper documentation and client approvals
Process Compliance & Improvement
Ensure adherence to company SOPs and client-specific processes
Support continuous improvement initiatives to enhance efficiency and client satisfaction

Key Skills & Competencies

Minimum 2 years of experience in logistics / 3PL / warehousing / transportation
Strong understanding of key account operations
Excellent communication and client-handling skills
Proficiency in MS Excel, MIS reporting, and email communication
Ability to work under pressure and manage multiple stakeholders
Problem-solving and escalation-handling capability

Educational Qualification

Graduate in any discipline (MBA / PG Diploma in Logistics will be an added advantage)

Sr. Executive - Key Account Management (Contract Logistics)